I worked with Oscar Hernandez and he was great. He was very efficient and pleasant in all our conversations. He was responsive immediately when I had a question while on the trip. We always felt safe and confident during our trip. Oscar set up our tours to Outdoor Adventures for zip lining and a day trip to Marietas for snorkeling.... More

terrible service, the fee is twice what you pay using local taxi. late and no apologies More

OK, I know I'm going to get all sorts of comments on this but here it goes. I recently visited Puerto Vallarta for the first time with my wife and 12 year old daughter. Normally we go to Playa del Carmen. Anyway, I hated the constant high pressure excursion sale pitches. I finally booked a zip-line tour and a sunset... More

We arrived in PV on May 11. We followed the instructions and after customs saw the Gray Line counter. We were encountered by a yoiung man who stood behind the Gray Line counter and commenced to give us a spiel on time shares. I told him we were tired and we just wanted to go to our hotel. He said... More

At first we thought Gray Line was very helpful; they picked us up promptly from the airport and took us to the hotel. They also helped us book a snorkel tour with Kon Tiki of Banderas Bay Tours, which turned out to be a huge waste and our biggest disappointment of the trip. We each paid $40. The boat we... More

We went to the Gray Line rep at our hotel. It took over an hour (instead of 10 minutes) to get what we wanted because he tried to upsell us on everything. It seemed that the price was pretty much up to him. This tour should have taken between 4 and 5 hours, but it lasted 9 1/2 instead!!!!! Not... More