This hotel was very beautiful, however the room I was in smelled like mildew and the customer service reps didn't know how to do their jobs when I was checking in. They FAILED to tell you that there was a $100 a NIGHT security charge that would be put on hold and you will get that back in 15 days.... More

I used Priceline.com to book this property at a very reasonable nightly rate. After seeing the reviews, we were pretty concerned about that "choice." When offered a Red Level upgrade and since we had prepaid the room we thought the benefits would be worth the additional expense especially with the large difference in reviews between red level and non red... More

This resort located about 40 minutes east of San Juan, is a great place to go for a couples retreat, honeymoon or anniversary celebration. The resort is gated with 24hr security and nestled on a point down a private road. The floors of the rooms and central pavilion housing all the restaurants, front desk, bars,casino et al. are all marble.... More

when a resort has a name starting with "gran" it has expectations to live up to. having to duck under overgrown trees while walking on paths, isnt grand. unsweeped hallways cluttered with the same trash for multiple days, isn't grand. molded shower/shower curtains, not so grand. waiting an hour for a drink at the pool bar, totally ungrand. waiting 3... More

When we checked into our room the first issue it was covered in mold and smelt very bad! It took the front desk and managment over 3 hours to try and replace my room they had excuses every time i tryed to see what was going on with my room! Once we got into the new room the room had... More

The resort is beautiful over all. The rooms were clean but there was trash on the grounds that sat for a couple days. My first day in the pool it took an HOUR to get a drink at the pool bar. The bartenders would take my order and then get drinks for other guests that had just walked up while... More

The experience was very good. The hotel service was super; food, room service, activities were all very good. I recomend this resort for a relaxing vacation experience. Will come back next year. J.Martin More

I just returned from a weekend at the Gran Melia. This hotel could has been a 4 star when they opened, but now its no more than 2. The hotel was packed with locals. When I arrived at the hotel (at 3:00 PM, check in time) they told me there was no rooms available in buildings close to the pool... More

When reading these reviews you need to take into account that most of the poor and under-average rating are probably from regular rooms because we did hear stories about the rooms that were not red level rooms. So if you stay here you need to have red level because it is simply the best service you could ask for. Me... More