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BEST WESTERN PLUS Castle Inn Hotel

Near Keswick, Bassenthwaite CA12 4RG, England
Hotel amenities
BEST WESTERN PLUS Castle Inn Hotel
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271 reviews from our community

Traveller rating
    125
    75
    33
    18
    20
See reviews for
Families
50
 
Couples
161
 
Solo
5
 
Business
14
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Cheshire
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 10 May 2013

This hotel has been extended in all directions and is on several levels which will be challenging if you struggle with steps. The layout is odd and confusing not least the location and style of the reception area which is hidden at the back of the hotel - unless you ignore obvious entrances which face the road and follow the... More

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Stoke-on-Trent, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 10 May 2013

We have spent three nights in this hotel. We found all the staff very helpful and friendly, they went out of their way to help us. Our standard room had been recently refurbished and was very clean and comfortable.. The bathroom was very modern and an adequate size. There was plenty of hot water and toiletries. We ate in the... More

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Barnsley, United Kingdom
1 review
3 of 5 stars Reviewed 30 April 2013

We have just returned from our 5th visit to the Castle Inn over the last 3 or 4 years . After every other visit I would have given the hotel 5 stars without question but this time it has to be a little less im afraid. We paid 240 quid for a standard room for 2 nights and then paid... More

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CastleinnDirector, General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
9 May 2013

Dear Guest As a valued regular guest I am really sorry that you have experienced the points that you raised. Please could you contact me direct so that we can discuss this further. Kind regards Peter. More

Glasgow
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 23 April 2013

This was our second stay at the Castle Inn. The room we were finally allocated was disappointing considering that we had booked two months in advance on the 18th of February and had paid the supplement for a guaranteed superior room - it was our Ruby wedding anniversary, and did not wish to end up in a basic room for... More

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CastleinnDirector, General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
9 May 2013

Dear Guest Thank you for reviewing your recent stay with us at the Castle Inn Hotel. We appreciate your kind words about the team and the food and beverage offerings. I am sorry that you were not satisfied with your room. Due to layout and size of the hotel all our rooms have different out-looks, but most with the exception... More

Yarm, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 21 April 2013

Went for a mini dancing holiday break with 30 freinds to the Castle Inn hotel, booked in for B & B and evening meal inclusive. We found the hotel very clean with excellent service throughout. The only down side was that the meals menu was very limited for the price and coffee was an extra. The quality of the food... More

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CastleinnDirector, General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
9 May 2013

Dear Guest Thank you for your recent review and kind words. I am disappointed to read that you were not happy with the menu during your stay. We do consult with the organiser of the group to decide the daily changing menu and all guests then have a choice of three starters, three main courses and three desserts. We welcome... More

Keswick, United Kingdom
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 7 April 2013

Friends wanted to treat us to Sunday lunch, this was a late decision and we experienced the worst of the recent Spring weather, A Blizzard! However the welcome was warm and friendly and the weather was soon forgotten with an excellent beef roast. Three choices for main course and excellent value for money.

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CastleinnDirector, General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
9 May 2013

Dear Guest Thank you for your recent review. We pride ourselves on friendly service and great Roast Lunches at the Castle Inn Hotel. It’s great to receive positive feedback from our customers. I see you are local, so I look forward to seeing you again in the near future. Best wishes Peter. More

Yorkshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 7 April 2013 via mobile

Stayed for 2 nights in march 2013. Our whole stay was very pleasant, with excellent service right from reception to leisure centre. The jacuzzi didn't work and the room (whilst perfectly functional) could have benefited from a little smartening up, but neither of these points spoilt our trip. The hotel owner seems keen to keep the hotel to a high... More

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CastleinnDirector, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
9 May 2013

Dear Guest Thank you for reviewing your recent stay with us at the Castle Inn Hotel. I am sorry about the Jacuzzi but as mentioned before we do not have a Jacuzzi anymore, but my apologies if this wasn’t communicated to you prior to arrival. We are slightly disappointed regarding your comment about ‘smartening up’ your bedroom as we have... More

Leeds, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 28 March 2013

Stayed here for 2 nights prior to getting married at the Armathwaite hall hotel down the road (where my wife to be stayed on my second night).i stayed in a suite and it was lovely.good size room and great sized bathroom with big stand alone bath tub. On our second night,we arranged for a meal for all guests staying the... More

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CastleinnDirector, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
24 April 2013

Dear Abrow36 Congratulations again on your recent marriage and we are happy that the Castle Inn Hotel was able to accommodate yourself, family and friends for this special weekend. I have passed on your comments to the team and Paul and we all look forward to welcoming you back to the hotel soon and possibly your 1st anniversary! Best wishes,... More

Lincoln, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 17 March 2013

Stayed for 3 nights B&B in one of the executive rooms. The room was spotless with plenty of space. Great bathroom complete with towelling robes. Nice indoor pool, sauna and steamroom. Very well equipped gymnasium. Lakers bar very nice to eat in. The quality of food both here and at breakfast was superb. This is not the cheapest place to... More

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CastleinnDirector, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
24 April 2013

Dear James D We are glad you enjoyed your trip to the Lake District and particularly thank you for your kind words about our hotel. We look forward to seeing you again. Kind regards, Peter. More

Mauritius
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 13 March 2013

lovely weekend stay at the castle inn. nice hotel with very helpful staff. nice walks in the countryside and also indoor heated swimming pool and gym available as activities. dinner at the restaurant was excellent and the bread was so very tasty, maybe it was homemade. the grounds are very well kept and good for photos.

Was this review helpful? Yes
CastleinnDirector, Owner at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
24 April 2013

Dear Shafeek1 Thank you for your recent review on Trip advisor, I have passed on your fantastic comments to my team. I look forward to welcoming you back in the near future. Best wishes, Peter. More

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Additional Information about BEST WESTERN PLUS Castle Inn Hotel

Also Known As:
Best Western Plus Castle Hotel Bassenthwaite
Best Western Plus Castle Hotel
Best Western Keswick
Best Western Castle Hotel
Best Western Bassenthwaite
Bassenthwaite Best Western
Address: Near Keswick, Bassenthwaite CA12 4RG, England
Region: United Kingdom > England > Cumbria > Lake District > Bassenthwaite
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Bassenthwaite
Price range (per night): S$198 - 310
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BEST WESTERN PLUS Castle Inn Hotel
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