We generally enjoyed our 2 night stay at the Hilton Odawara. It is a very nice hotel with great views and facilities and friendly staff. The public areas area all spacious and upscale. We appreciated the on-site store for snacks and wine and we made good use of the onsen (hot spring baths). Particularly valuable were the coin-operated washing machines...
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Dear Guest,
Greetings from Hilton Odawara Resort & Spa.
Thank you for staying at the Hilton Odawara Resort & Spa last week and my sincere appreciation to your comments on the Trip Advisor. We take your comments very seriously, I discussed with F&B manager and strongly insisted to review our food safety/hygiene. We will improve the quality as well as...
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This is one of my favourite hotels.
I live close-by, but we still try to visit once a year.
We were just there this past weekend with friends and had another amazing stay.
Pros:
Location (every room has an ocean view)
Bade is great for the kids.
Every room has an ocean view.
Lots to do (massage, golf practice, swimming,...
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Greetings from Hilton Odawara Resort & Spa.
Thank you for staying at Hilton Odawara Resort & Spa, and we appreciate your warm comments on our guest questionnaire. We are very pleased to hear that you were satisfied with your overall stay with us and exceeded your expectations. I will certainly share your warm comments with our team members.
We will...
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The 11th floor of this property is assigned to Deluxe room category and therefore it has to be better than the lower category rooms floor.
But if you have a chance to stay at this hotel, please visit 11th floor !
How miserable the corridor looks!
A lot of stain on the wall paper ! Litterally everywhere ! It looks...
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Dear Guest,
Thank you for staying at the Hilton Odawara Resort & Spa. We took your comments very seriously and discussed among our managers regarding 11th floor situation. We will take prompt action to clean and check all rooms, corridor and furnitures and will fix it immediately. Since your satisfaction is extremely important to us, we all are commited the...
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It was fortunate that I had emailed Mr. Oto, the GM, prior to our arrival. I would have taken the train to Odawara, but Mr. Oto informed me that our arrival day was a national holiday and that the Odawara shuttle would not be operating. He suggested that we take the train to Nebukawa. Knowing that Nebukawa did not have...
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Thank you for staying at the Hilton Odawara Resort & Spa and very pleased to know that you enjoyed your stay with us.
We appreciate your comments on the Trip Advisor. I will personally pass on your compliment to our service staff. Since your satisfaction is extremely important to us, we all are committed the best quality of service along...
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Stayed in a "plus" room which as far as I can tell means a "twin". Small room, Two single beds. Furniture (desk, bedside stand) seems like from the 80's. (only one electrical plug available!!) Nice plasma TV; good size for the small room. CNN bilingual if you can spot the button on the remote. Small Ironing board and cordless iron...
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Thank you for staying at Hilton Odawara Resort & Spa.
I would like to express my sincere appreciation to your guest comment and thank you for giving me the opportunity to understand the critical situation in our level of food quality and variety.
Taking your comments very seriously, I will review and improve our service level.
Since your satisfaction is...
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Great resort which offers a lots of activities: spa, pool, tennis, bowling and more. My kids love it.
Rooms are nice, standard a bit small though, the deluxe offers much more space.
Beside food is always good. The buffet restaurant serves very good food from breakfast to dinner. Lunch and all you can drink plan are very good value for...
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Thank you for staying at the Hilton Odawara Resort &Spa.
I would like to express my sincere appreciation to your very valuable comment. I am pleased to hear that you were satisfied with your overall stay with us and I will certainly share your warm comments with our team members.
We will promise that we continue making the best efforts...
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This is a great hotel if you plan on getting away from it all - i.e., aim for relaxation, spa, and just beautiful scenary. The staff is very helpful and there is a fully equipped gym. You don't want to miss the onsen on the 2nd floor (hot and cold water), very relaxing, also the various pools and sauna on...
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Dear Guest,
I would like to express my sincere appreciation that you stayed at the Hilton Odawara Resort & Spa and took time to send us a warm comment through Tripadvisor.
Unfortunately, we had to close walking trails for safety reason during your stay, it is now fully open for mountain walking trails so please visit us again in near...
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My wife and I celebrated our wedding anniversary at the resort recently, and we thoroughly enjoyed the brief stay. The accommodations were excellent. The location on a mountainside on the Izu Peninsula overlooking the ocean was quiet, isolated and romantic The spa facilities and pool area was immaculate and very relaxing. Our Prix Fixe French cuisine at the Spa's Brasserie...
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Dear Guest,
I would like to express my sincere appreciation to your valuable comment for the Hilton Odawara Resort & Spa.
I am very pleased to hear that you were satisfied with your overall stay and your recent stay with us exceeded your expectations. I will certainly share your warm comments with our team members. Moreover all our team members...
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My wife and I visited this hotel for an extended weekend stay. Getting in from Tokyo is quite easy -- take the Tokaido Line to Nebukawa, two stops past Odawara, and a hotel shuttle bus comes right to the station. The town around the station is devoid of shops or anything else of interest, but the hotel itself has everything...
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First, we would like to express my sincere appreciation that you stayed at the Hilton Odawara Resort & Spa.
Thank you very much for your comments and giving us the opportunity to understand the critical situation in our variety of food offered and buffet design as well as a smell in guest room and bed. Taking your comments very seriously,...
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My husband and I had booked a 54 sq m room with ocean views through a major internet booking agency. We were really looking forward to our short stay at the Hilton Odawara Resort and Spa which was part of a three week holiday in Japan which we had organised. The hotel website had presented a clear picture of a...
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Thank you very much for your staying at the Hilton Odawara Resort & Spa, and we are pleased to hear that you were satisfied with your overall stay with us.
However we sincerely apologize for the unpleasant moments upon arrival you had. Taking your comments very seriously, the management team discussed regarding the expression and presentation on the website. We...
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