We are a SUPER picky couple and the minute we got to the hotel we realized how unbelievable the service was. We were greeted by every hotel employee there. We were also upgraded to the one bedroom suite on the 4th floor and it was beyond amazing. Modern, clean, with a kitchenette and a mountain view. We can't say enough... More

The facilities in this hotel are nice, but that's where it ends. The service is bad. As part of a conference, the arrangement was to have both valet parking, internet and a late check-out. While checking in, the receptionist was adamant that these were not part of the package. The room itself was nice, however, the remote on the TV... More

We travelled for Valentines Day 2012. This hotel offers 3 different temperatures of outdoor pool: a smaller toasty hot tub, very romantic (105'), a slightly cooler medium pool (95') and a large 85' pool. The day was cool and snowy - loved being outside in our swimsuits. The location is great if you can get to Blue Mountain - a... More

We stayed here as a large family of 12 over the Easter Holidays and stayed in two 2-bedroom suites, and one 1-bedroom suite. My husband and I stayed in the 1-bedroom suite and had breakfast included in the CAA deal we booked. The breakfast is NOT in the hotel but in some diner in the Blue Mountain Village. It's about... More

Aside from Westin reservations, which can't communicate prices/reservation info ... in a language understood by most [we were charged $20 more a night at check-out than the e-mail Westin sent us us said we'd be charged...] this is a lovely hotel. Lovely setting, comfortable rooms, EXCELLENT restaurant [with a terrific staff], it was a great experience IN SPITE of Westin's... More

This is a failure of a property in the Westin family. I stayed there during March break in a one bedroom suite. The poor rating started with the fact that there was ONE front desk person during the busiest season of the year. I was third in line and it took over half an hour to check in. Unacceptable. This... More

The suites are modern and well appointed! Comfy bed and spacious bathroom! Hard working staff and most carry a smile just the same! Good menu choices and the food are delicious! It is a rather busy establishment so at times difficult to get late check out! Nice pool and work out area! Enjoy the place very much!

Let me start off with the good part of this hotel. The wait staff for our convention are/were AMAZING! Great people, personalities and experience with them. Bad parts and there is quite a few: Free parking is in a dog patch of a parking lot. I understand that this is a ski resort and very busy during the winter months.... More

This hotel met and exceeded our expectations. The 1 bedroom suite was nicely equipped with the kitchenette (sink, stove, fridge, microwave and dishwasher) for those who prefer to cook for themselves or have small kids who just can’t wait to have their next snack. All dishware and utensils were provided. Definitely a bonus for our family traveling with two small... More