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Sarova Whitesands Beach Resort And Spa

Off Malindi Road Along Nyali, Malindi Highway, Bamburi, Mombasa 00801 Kenya
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Traveller (2058)
Pool & Beach (289)
Room & Suite (251)
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About

#2 of 4 resorts in Bamburi
Location
Cleanliness
Service
Value
Travellers' Choice
East Africa's finest resort, Sarova Whitesands Beach Resort & Spa is conveniently located on one of the longest magnificent beach fronts on the Kenyan coast. We take pride in ensuring our guests enjoy the most relaxing and comfortable stay in tastefully furnished rooms and suites offering spectacular ocean, pool and garden views. For dining and entertainment, guests can choose from three themed superb restaurants, two great bars, and the exclusive Cocos Beach Bar, overlooking the beautiful Mombasa Ocean. There are four outdoor swimming pools with water slides, spring board, diving boards and four floodlit tennis courts that also serve as a landing ground for helicopters. A fully equipped wellness and fitness club with state-of-the-art fitness equipment, a PADI diving centre and a host of water sports, like snorkelling and jet skiing are also available. Be it a family holiday with children, beach wedding, honeymoon, business meetings with a difference or special interests like deep sea diving or fishing, Sarova Whitesands Beach Resort & Spa has something special for everyone.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Aerobics
Babysitting
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family Resort
Modern

Location

Off Malindi Road Along Nyali, Malindi Highway, Bamburi, Mombasa 00801 Kenya
Sarova Whitesands Beach Resort And Spa
2,118Reviews89Q+A100Room tips
Traveller rating
  • 1,109
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  • 204
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  • 95
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Beatrice V wrote a review 13 Mar
Nairobi, Kenya119 contributions37 helpful votes
A lovely experience. Professional staff with high levels of energy who are readily available to assist. Very clean rooms with adequate supplies. Swimming pools to cater to everyone, including those who would love to enjoy swimming in a silent environment.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: If you desire a calm serene swim use the silent pool, near the spa
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort And Spa
Responded 4 days ago
Dear Beatrice V, We appreciate your high evaluation and insightful feedback. Your encouraging comments not only support this belief, but they will also motivate you to continuously uphold the high standards. It is a great honor to have you stay at our resort, and we eagerly await your return! Kind Regards, Francis Msengeti, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ajit P wrote a review 6 Mar
South Goa District, India3 contributions1 helpful vote
+1
Went to this hotel in March 2023. Couldn't fault it then. Went again in February 2024 with 9 of my relatives. Couldn't fault it this time too. Clean hotel, fantastic weather, all staff very friendly. The food ~ fantastic. A special mention to the following chefs - Okombo, Ombui, Mahunga, Harusi, Gilbert, Fred. Masters of their crafts. Will definitely visit next year.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort And Spa
Responded 1 week ago
Dear Ajit P, We are grateful that you acknowledged the genuine hospitality of our staff. All of our associates possess the necessary professionalism, genuineness, and enthusiasm to consistently provide guests with a positive experience. We hope that every visitor to our establishment has a similar experience to yours. We hope to see you soon and again, we genuinely appreciate your input. Kind Regards, Francis Msengeti, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tobi t wrote a review 3 Mar
1 contribution
+1
i was living in a construction. the workers entered our balcony, it was noisy and dirty, even saturday and sunday. i was complaining 2 times at the reception, but nobody took care of the situation. later, already at home, i got a letter telling me, next time coming, they would offer me some specials. that is not proffesional i never go there again.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort And Spa
Responded 1 week ago
Dear @ tobi t We would like to begin by thanking you for sharing with us your feedback by regarding your recent stay at Sarova Whitesands Beach Resort and Spa. At the Resort, we appreciate guest feedback and always strive to use this as a tool for improvement. Again, we do sincerely apologize that your experience fell short of expectations due to the upgrade works aimed at improving the product experience which were going on during your stay, we should have communicated better to avert the regrettable inconvenience to you. You are our valued guest and we always endeavor to provide you and all our guests with quality service and experience. Please rest assured that your comments have been taken on board. Thank you for your patronage, and we look forward to the opportunity to provide you with an exceptional experience. Kind Regards, Francis Msengeti General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Headlinedv wrote a review 3 Mar
9 contributions4 helpful votes
Worst arrival at a hotel ever. Stood at the reception desk for half an hour at 8pm because the hotel reservations don’t speak to the hotel accounts. Showed them the LPO. Showed i was in contact with the person who had booked my stay. Checked with accounts on my side that the bill had been paid. Told them the LPO was the same as had been actioned by Sarova Kisumu. All to no avail. Was made to feel like a criminal. In the end I offered to change my work schedule to return to the hotel at mid day to check out (I had planned to check out at 7.15am). Only then was I permitted to stay. Awful.
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Date of stay: March 2024Trip type: Travelled on business
Room Tip: Don’t choose here for a business stay. It may be fine for leisure use.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort And Spa
Responded 1 week ago
Dear @Headlinedv, We would like to begin by thanking you for sharing with us your feedback regarding your recent stay at Sarova Whitesands Beach Resort and Spa. At Resort, we appreciate guest feedback and always strive to use this as a tool for improvement. We have noted in your feedback some frustration with your arrival experience and in room facilities. We deeply regret and offer our most sincere apologies. You are our valued guest, and we always endeavor to provide you and all our guests with quality service. We look forward to welcoming you back to the traditional Sarova Whitesands Beach Resort and Spa hospitality. Kind Regards, Francis Msengeti General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Woktraveller wrote a review Feb 2024
Berkshire, United Kingdom95 contributions83 helpful votes
Nice hotel in good location beside the Ocean. Staff were brilliant nothing too much trouble they smiled all the time. In the large restaurant there was a good selection of food. A lot of curry dishes but if you just fancied chips they cooked them fresh for you. The hotel hosts quite a few conferences so be prepared for a very crowded restaurant on most days. We chose a sea facing room which was well worth it.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Choose a sea facing room. Worth the extra
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort And Spa
Responded 3 weeks ago
Dear @Woktraveller, Thank you for your amazing review. Your kind words about our staff, location, and facilities are truly appreciated. We are delighted that you choose to stay with us and recommend us to others. Looking forward to hosting you again soon. Best regards, Francis Msengeti, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Trevor W wrote a review Feb 2024
Taunton, United Kingdom13 contributions2 helpful votes
Great location, great friendly staff, nice grounds overlooking beach, never felt crowded. The small downside was the decor of the rooms. Also in our case ground floor sliding door catch was poor and told to keep locked at night, but we like sleeping without AC and door open. With help from George, all was sorted.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort And Spa
Responded 4 weeks ago
Dear Trevor W, Thank you for taking the time to post your review following your stay with us. We are absolutely delighted to read how you thoroughly enjoyed yourselves during your stay and were blown away by the panoramic view. The staff is passionate about ensuring every guest's stay with us is amazing and that every guest leaves wanting to return. We appreciate for your special mention of George, who tailored your accommodation preferences, we will be sure to commend him. We can’t wait to welcome you back ‘home’ for another getaway. Kind Regards, Francis Msengeti, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gulamabbas jiwa wrote a review Feb 2024
8 contributions
It's an excellent hotel, especially the landscape.its mainted by Tahira. Service in the dining room is very wellcooming .Amos the manager and Peter looked after us so well. Many thanks .food was nice. I would come again.room servos was also excellent
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort And Spa
Responded 4 weeks ago
Dear Gulamabbas Jiwa, We are very grateful that you took the time out of your day to share your review with us and for recommending our hotel to other travelers. Your words lifted our spirits today. It means so much to us when our guests appreciate the hard work that goes into making each day at Sarova Whitesands Beach Resort & Spa memorable; we shall commend the team. Thank you again for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon. Kind Regards, Francis Msengeti, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jackie A wrote a review Feb 2024
Waterbeach, United Kingdom4 contributions2 helpful votes
Best experience, although for what they charge the rooms are quite basic without even slippers or ironing board, no fridge in the rooms considering the heat in Mombasa. Otherwise staff are ok. Great activities provided by the beach, jet skiing and going on the glass boat you see below the ocean as you cruise
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Great hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort And Spa
Responded 4 weeks ago
Dear Jackie A, Thank you so much for taking time to write a review about your stay. We at Whitesands like to have personalized services, we hence have a dedicated duty manager who aid to resolve all concerns before or during your stay. We also have a Sarova Assistance who can be reached by dialing 0, this is a link to all our departments and is manned day and night. We look forward to providing our Refreshing African Hospitality in your next stay. Kind Regards, Francis Msengeti, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hitesh_Jansari wrote a review Feb 2024
Harrow, United Kingdom30 contributions13 helpful votes
My inaugural stay at the Sarova Mombasa Whitesands left me with mixed feelings, falling short of the high expectations I had set. Despite reserving a garden-view room near the lobby eight months in advance with full payment, the actual experience didn't match the depicted serenity. One of the major letdowns was the discrepancy between the promised view and the actual one. The picture attached to our reservation portrayed a serene garden setting, but the reality was far from it. Instead, we found ourselves squatted around in different areas, far from the lobby, without the promised view. This inconsistency was disappointing, especially for a hotel of Sarova's reputation. Furthermore, the fact that the entire wedding party for the groom was accommodated in the hotel, yet we found ourselves scattered in different areas far from the lobby, was disheartening. It seemed as though our group's cohesion was not considered in the room assignments. The disappointment stemmed not only from the misleading portrayal but also from the disjointed service. Unlike the welcoming demeanor of staff in other Nyali establishments, Sarova's team appeared indifferent and lacked the warmth synonymous with hospitality. It was a far cry from the exemplary service I'd previously encountered with the Sarova brand hotels. However, amidst the letdowns, there were some positives. The hotel boasted a commendable array of food options, and our room was clean. Overall, my initial impression of Sarova Mombasa Whitesands was underwhelming, with unmet expectations and lackluster service overshadowing its reputation. Manager of the resort Steve was reluctant to meet us to discuss any alternatives and provided plastering solution which wont heal our experience.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort And Spa
Responded 4 weeks ago
Dear Hitesh Jansari, Thank you for choosing Sarova Whitesands Beach Resort & Spa as your preferred hotel during your recent holiday and for having spared time to share your experience in this forum. It is unfulfilling to read you had such a frustrating reservation experience, that's not what we like to hear. We take solace learning that our associates made contact with you and tried to turn around your experience. In future, we would love to recommend booking sea facing rooms that are in close proximity of the restaurant and reception areas. We shall also lay emphasis for our logistics team to align allocation per your preferences. At Sarova we always strive to improve our guest experience and do so by continuous upgrades of our hotel facilities and services, which take us from Good to Best on our quest to satisfy our valued guests. Your business means a lot to us, therefore, we would like the chance to curate your next stay. Please don't hesitate to email our operations manager at David.Thiongo@sarovahotels.com to set this up. We appreciate your patronage and anticipate our interaction. Kind Regards, Francis Msengeti, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Traveller 126 wrote a review Feb 2024
13 contributions20 helpful votes
We had a wonderful week at this beautiful hotel. The standout factor was the very high standard of service and hospitality. Lots of smiles from all the staff who go above and beyond to ensure that you are having a good time. We particularly enjoyed the animation team who led aqua aerobics, water polo and volleyball and evening entertainments in the sea front bar (& other activities if you wish). The food was excellent. Lots of lovely swimming pools. Nice rooms. The seafood in the Lido restaurant was particularly good. The beach and sea front setting is stunning. The gardens are beautifully maintained. There's an excellent spa offering a range of treatments. The hotel is very large, and the grounds are nice to walk around. So a 10 out of 10 review from us.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Francis Msengeti, General Manager at Sarova Whitesands Beach Resort And Spa
Responded 10 Feb 2024
Dear @Traveller 126, Thank you for the high rating and for sharing your valuable feedback on this forum. Your positive feedback not only endorses such belief; but it will also serve as an inspiration to consistently maintain the high standards. We're very honored having you in our resort and looking forward for your next visit! Kind Regards, Francis Msengeti, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$327 - S$422 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sarova whitesands beach hotel bamburi, sarova whitesands beach resort and spa, whitesands hotel mombasa
LOCATION
KenyaCoast ProvinceMombasaBamburi
NUMBER OF ROOMS
335
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SAROVA WHITESANDS BEACH RESORT AND SPA: UPDATED 2024 Reviews, Price Comparison and 2,086 Photos (Bamburi, Kenya) - Tripadvisor

Frequently Asked Questions about Sarova Whitesands Beach Resort And Spa
Which popular attractions are close to Sarova Whitesands Beach Resort And Spa?
Nearby attractions include Jua Range (home, Art & Gallery) (0.3 km) and Vicktina tours & safaris (0.3 km).
What are some of the property amenities at Sarova Whitesands Beach Resort And Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Sarova Whitesands Beach Resort And Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sarova Whitesands Beach Resort And Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sarova Whitesands Beach Resort And Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sarova Whitesands Beach Resort And Spa?
Conveniently located restaurants include Yul's Restaurant, Pavilions Restaurant, and Imani Dhow Restaurant.
Are there opportunities to exercise at Sarova Whitesands Beach Resort And Spa?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sarova Whitesands Beach Resort And Spa have airport transportation?
Yes, Sarova Whitesands Beach Resort And Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sarova Whitesands Beach Resort And Spa located near the city centre?
Yes, it is 0.7 km away from the centre of Bamburi.
Are any cleaning services offered at Sarova Whitesands Beach Resort And Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sarova Whitesands Beach Resort And Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.