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Sheraton Miyako Hotel Tokyo

4.0 of 5
1-1-50 Shirokanedai, Minato, Tokyo Prefecture 108-8640, Japan
Hotel amenities
Sheraton Miyako Hotel Tokyo
Ranked #31 of 90 hotels in Minato
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520 reviews from our community

Traveller rating
    123
    277
    84
    22
    14
See reviews for
Families
114
 
Couples
99
 
Solo
83
 
Business
166
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 22 May 2013 NEW

Many Americans have traveled to Tokyo and have stayed in the Narita area, but if you fly in to Haneda, this airport this airport is located closer to the City Center. As most Americans realize it is not uncommon to wake at midnight starving. This is one of the few properties that has 24 hour dinning, and complimentary WiFi in... More

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Frankfurt, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 20 May 2013 NEW

I stayed at this hotel during my business trip. It's close to a company I had business with so I had not any problem with location but not really accessible to the center of the city. A room is comfortable, nice and tidy. And staffs were very nice and courteous. They were willing to help me all the time.

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bayarea
Top Contributor
63 reviews 63 reviews
24 hotel reviews
Reviews in 40 cities Reviews in 40 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 15 May 2013

This hotel doesn't show at the top of some lists, most likely because it isn't in the trendiest area and it isn't new. But for the price it is a very good hotel. The rooms are large, quiet and clean compared to other places you could stay in Tokyo for a lot more money (Prince Megaplex). I stayed here because... More

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Tokyo_Santa, Guest Service at Sheraton Miyako Hotel Tokyo, responded to this review
20 May 2013

Thank you very much for your feedback and for taking the time to post your comments. We are pleased to hear about your positive experience at our hotel. As you already know, our hotel is located in very quiet and safe residential area with a lot of green. And we have shuttle bus service from hotel to Meguro railway &... More

Hyderabad, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 11 May 2013

I stay there from 7th to 10th May 2013. The hotel staff is extremely courteous and helpful. The rooms are well serviced and appointed. There are certain things that could be better about the hotel, though. We were about 20 people travelling on a business trip. We realized that the service was not consistent across rooms e.g some rooms had... More

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Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review
13 May 2013

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. I am very happy to hear about your positive comment to our staff service. Complimentary bottle water is equipped in some upgrade category rooms in our hotel.. It is natural this was seen to be unfair... More

USA
Top Contributor
51 reviews 51 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 May 2013 via mobile

We used points to stay at the miyako in Tokyo and had a great time. We really loved the location in a quiet part of minato that was close to multiple rail stops, shops, and (important for our first night) karaoke joints. We used a suite night award for our upgrade and couldn't have been happier with our room. Only... More

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Tokyo_Santa, Guest Service at Sheraton Miyako Hotel Tokyo, responded to this review
13 May 2013

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. We apologize for your uncomfortable experience caused by bad smell in the bath room. I asked the housekeeping manager to investigate the cause of bad smell in the bathrooms and to remove it immediately. The mildew... More

Solana Beach, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 May 2013

When I visit my parents from California, I take the limousine bus to and from Narita from this hotel. We had lunch at the lobby lounge while waiting for my bus. My mother had udon, my father sandwiches and coffee, and I had some Singapore noodle soup. The bill was 8000 yen (80 dollars). My noodles came with a orchid... More

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Tokyo_Santa, Guest Service at Sheraton Miyako Hotel Tokyo, responded to this review
9 May 2013

Thank you very much for your visit to Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. It is with great regret that you don’t like the taste of our food in Lobby Lounge. I will share your feedback with our Chief Chef of Lobby Lounge for the purpose of improving our menu... More

West Chester, Pennsylvania, United States
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 29 April 2013

Stayed at this Sheraton Miyako Tokyo from 6-11 April 2013. Even though I am a Starwood Platinum member, no automatic upgrades were given. When asked, they said "not here". It is just an OK hotel for business and the "Breakfast" did not change at all - same things served (buffet) everyday.

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Tokyo_Santa, Guest Service at Sheraton Miyako Hotel Tokyo, responded to this review
1 May 2013

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. It is with great regret and concern that you had a bad experience while staying in my hotel. Regarding Platinum upgrade, we don't have any junior or standard suite rooms. In our hotel. There are 3... More

Sydney
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 27 April 2013

Our family of four (teenage and tween) stayed here for four nights in April 2013. The room was modern and well equipped right down to the complimentary toiletries and big fluffy white towels. There is a free bus service that takes you to the train station and there is a Starbucks and 7-11 within an easy walk. The concierge service... More

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Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review
2 May 2013

Thank you very much for your feedback and for taking the time to post your comments. We are pleased to hear about your positive experience at our hotel. As you commented, we have shuttle bus service from hotel to Meguro railway & subway station. (Every 15 minute) There are so many restaurants, bars and shops around Meguro station. Better than... More

San Diego
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 26 April 2013

One of my favorite hotels but not for the rooms or comfort. This hotel is unusual in that for tokyo the value is very high because the location is excellent! It's very easy to access the subway system as the hotel has regular shuttle service to two subway stations on the JR Yaminoto Line, Meguro and Shinagawa stations. It's easy... More

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Tokyo_Santa, Guest Service at Sheraton Miyako Hotel Tokyo, responded to this review
1 May 2013

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo. I also thank you for taking your time to write to us. We share your feedback with our team for the purpose of improving our operations and services for future guests. I am very happy to hear about your positive experience at our concierge desk and am sure... More

Luxembourg
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 24 April 2013

First time I've ever had a room *downgrade* due to overbookings. I've had upgrades before and even been offered alternative hotels at equal or better room standard. My two night stay April 23/24 was booked in advance but the room type selected wasn't available so I was offered a lower standard room. I find this a strange and disappointing approach... More

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Tokyo_Santa, Guest Service at Sheraton Miyako Hotel Tokyo, responded to this review
29 April 2013

Dear Guest We are very sorry for the downgrade on your stay . It is completely our fault to have overbooking and I understand that it might be difficult for you to accept our apology but hope that this response will help. And I thank you for your giving us a kind comment to our staff and the hotel in... More

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Hotel Summarization (Beta)

What travellers say

  • Shuttle buses(11)
  • Airport limousine(5)
  • Shinagawa station(4)
  • Free internet(4)
  • Very convenient(3)

Additional Information about Sheraton Miyako Hotel Tokyo

Address: 1-1-50 Shirokanedai, Minato, Tokyo Prefecture 108-8640, Japan
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Swimming Pool
Hotel Style:
#16 Luxury Hotels in Minato
#23 Family Hotels in Minato
#29 Business Hotels in Minato
Price range (per night): S$203 - 421
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Sheraton Tokyo
Sheraton Minato
Minato Sheraton
Sheraton Miyako Hotel Tokyo Japan

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Sheraton Miyako Hotel Tokyo
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