We have just spent 3 days at the hotel and had a great time. It is unusual in that the apartments are all individually owned, which I imagine makes it difficult for the hotel to guarantee room satisfaction, however we were in a junior suite which suited us fine. Parents and 4 kids, 8, 6 and twins under 2. The... More

Total points: 8/10 Location: 7/10 Situated close to the lake, with only a once an hour bus service. The hotel offers a free pick-up service from the central station or the local airport. This has to be requested when making the booking for the hotel. Rooms: 7/10 The room is large and depending on the side you took, offers a... More

I stayed in Lugano for 2 nights and booked in the hotel based on Trip-Advisor recommendation. I am thankful for that. It was a very nice, cosy, family oriented hotel. Although I was travelling alone, I needed some relaxed atmosphere and I certainly enjoyed. Hotel outdoor lounge area is awesome, overlooking the entire lake. It is so relaxing to have... More

The hotel is ok. The room is spacious. It desperately needs some renovation, pulling out the carpet would do a lot! The dirty carpet is not good, it's disgusting to walk with barefoot. I do think they should have double bed option. It's uncomfortable to sleep with someone in the same bed if you want to cuddle. Definetly new pillows... More

And the answer is below: There is a consistency to many of these reviews which we also endorse. The hotel is good (notably not a rating category on Trip Advisor), but expensive. Our room was very acceptable, infact a perfect layout - yes dated - but then you think about the price! The pool and bar area are well designed... More

We stayed there three times over the years. Obviously, we like the place. Friends recommended it. Our kids are now in their early teens and they don't want to go back. Our last stay was in July 2012. The property is well designed and at a quiet location and still close to the highway. Service is super friendly. The pool... More

The staff here were lovely, very friendly and helpful, and the view was fantastic, but for 180 euro a night the room was very dated (it was the most expensive on our trip, even the very flash Novotel in Monte Carlo was less) and lacking a kettle which was a shame. i also find it strange that in every room... More

The view is amazing and every room has a view. The hotel itself is dated, but it seems like most things are dated around this area. The beds are two twin beds pushed together so it is hard to cuddle if you want to. :) The rooms are however, very large for a Euro hotel. The gym isn't good at... More

Terrific location on the lake front with a stunning view of the lake and the city of Lugano. Clean and spacious rooms. Very nice located restaurant. Food quality outstanding for a hotel. Nice pool area. Very helpful and friendly staff.