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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Portobelo Mall Hotel is a modern space with different themes in each of their rooms, where you will find various details of harmony and serenity, according to the selected topic, which will allow you to live an unforgettable rest surrounded by a lush beauty.
Nice clean hotel with some lake view rooms. 3 floors - no elevators. A bit noisy as the main road lies between the hotel and the lake. couldn't really enjoy the balcony until after 7 - 7:30pm. Room was spacious, well equipped, with a nice bathroom. Clean hotel in the middle of the town. Public bus station is within 5 minute walk. All sorts of restaurants and bars are close by. Staff didn't speak much English, but we communicated using translators.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip:Could be a bit noisy during the day.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I love this hotel. The staff is very helpful and kind. It is clean beds are firm and comfortable. Breakfast is traditional, easy and the coffee is very good. It’s in the heart of town, close to restaurants, rentals tours, easy walk from bus stop. Yes it’s a bit noisy with highway noise but the doors on the balcony are double glass so keeps the noise down. While we are here they are constructing the malecon so when you get here the view will be gorgeous. It’s awfully pretty now even with the construction. City closes down early and picks up later in the day so sleep time is quiet. Love it here!
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Date of stay: July 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is really between 3 and 4 so I rated 4 but it was lacking a little in some points. I bumped up to 4 mainly because the of location and nice restaurants on the first floor. We stayed a couple nights for New Year’s Eve and found it to be pleasant enough the bedroom and bathroom was clean and modern and the price included breakfast so it was reasonable. The management is friendly and the place is well located. Bring your own soap and toiletries here because the provided soap is the size of a coin, so be advised! Also it is a bit noisy in the front rooms, we enjoyed the street and lake views but if you want something more quiet ask for an interior room.
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Date of stay: December 2017Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Portobelo G, Director de Relaciones con Clientes at Hotel Portobelo Guatape
Responded 23 Aug 2018
Thank you for your comment, for us it is important that our customers leave satisfied. Your suggestions will be taken care of for a next visit to our hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's a small hotel, in the heart of Guatape. The manager/front desk clerk is a very helpful and cheerful Woman. The hotel is spotless, with Wi-fi. Its across the port and has 5 rooms with jacuzzis. Only one catch , hot water available for the first 2. We had hot water the first night , not the second. The breakfast was great and plentiful. Nice romantic getaway.
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Date of stay: December 2017Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed here for one night when visiting Guatape in a room with hot tub and balcony. The room was not fancy but clean and specious. The staff was friendly. The view of the lake from the balcony was OK. The hotel has a great location. Lots of places within walking distance.
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Date of stay: November 2017
Value
Cleanliness
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We took a short trip from Medellin to Guatape for the night. Someone on the street recommended Portobelo. We were not disappointed. The facility was very clean, the staff friendly and helpful, and the location was perfect, with a great view of the lake from our balcony. We would definitely recommend.
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Date of stay: September 2017
Value
Cleanliness
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Portobelo G, Director de Relaciones con Clientes at Hotel Portobelo Guatape
Responded 26 Feb 2018
Thanks for your valuable comment to the hotel employees it is a pleasure to attend local, national and foreigners visitors. we hope to visit us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife & I and another couple stayed here for 3 nights in Superior class rooms with balconies. The rooms are spacious & each has a theme. You can see the various rooms online. The balconies look directly out to the water & the tourist boats for hire. Therein lies the reason for only giving the hotel 4 stars. Across the street from the hotel is someone with a loudspeaker selling boat rides most of the day. If you like to take an afternoon nap as I do, it is very aggravating, even with the patio door closed. At night there is some traffic & music noise but it's at tolerable levels; not enough to disturb my sleep. Rooms that don't face the street wouldn't have the noise. The hotel is only a couple of blocks from the central park. The staff is very friendly & helpful. One staff member, Doña Nora, speaks passable English. A complete breakfast is served on their 2nd floor patio & was quite good. The first floor of the building has a number good restaurants. I recommend this hotel as long as you are aware of the possible noise issue. We would stay here again.…
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Date of stay: March 2017Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I highly recommend this place if you want to stay en guatape and enjoy the town. I stay in portobelo the hotel is in one of the Main Street and in from of the water from my balcony I can see it all. very good attention clean and simple no fancy but all what you spect when you travel. The personal is friendly and Cain they are very happy all the time to see you and give you the best information on a how to get to a restaurant or anything you want to do in town.. 😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀
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Date of stay: May 2016Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from hotelportobelo, Director de Relaciones con Clientes at Hotel Portobelo Guatape
Responded 31 May 2016
Hello, Thanks for your comments. In the hotel the guests are our reason for being. we hope your next visit to this wonderful place.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you TripAdvisor reviews for directing me to this Hotel. -Landed in Medellin at 12:30 PM... -by 2 PM we were allowed to complete check in... -.by 3 PM had lunch at one of the many GREAT FOOD/Value places to eat on First floor... -by 5 PM we already conquered El Penon (740 stairs :-) to the most amazing view .. -by 5:30 the Hotel staff directed us towards a guided one hour boat tour in the lake... -.by 7 PM we are resting ....refreshed in the room...enjoying the room...which had a nicely appointed African Theme...and the balcony with lake view... -.by 8PM nice very short walk from Hotel to center of town...to will fall in love with the town ... -....by 10 PM enjoying great food, music and service right there ...downstairs from the Hotel .... the best service ....what a great place to eat fresh fish out of the Guatape lake.... -by 8 am great breakfast....lake view included....what a great stay...how much charm, history, natural beauty.... In summary, This is the place to absorb and fall in love with Guatape in less than 24 hours......…
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Date of stay: April 2016
Location
Cleanliness
Service
Trip type: Travelled with family
Room Tip:lake view with balcony
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from hotelportobelo, Director de Relaciones con Clientes at Hotel Portobelo Guatape
Responded 21 Apr 2016
Thanks for your great review of our hotel. We try to provide the best service to our guests to make your stay the best. We hope to see you again here enjoying the wonderful landscape that offer balconies of Hotel Portobelo, and our town is really lovely
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best Hotel in Guatape, Any other Hotels worth talking about are outside the town and you'll find the distance to town will be a hassle. Nice clean rooms and spacious as well. Hotel was top notch and right in the heart of the action. The heart of the action can be a bad thing as the lake cruise announcer is giving his sales pitch from about noon to 6:00 pm every day and he seems as if he is in your room. Then at night the music blares until about 2:00am. We stayed for 3 nights and noise can become a bit much as the day starts at 5:30 am with the traffic and horn honking. Too bad about the noise as the hotel is very nice and in the right place. Would stay again but for only 1 night. Higher rooms may be better but I doubt it.
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Date of stay: January 2016
Value
Rooms
Service
Trip type: Travelled as a couple
Room Tip:Best rooms are facing the street, but they also are the noisiest, your call.....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
S$51 - S$59 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaAntioquia DepartmentGuatape
NUMBER OF ROOMS
16
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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