This very comfortable and amazing value pensione is well located near Ecoland near a good choice of restaurants and bars. For Japan the rooms are a reasonable size and although basic are quite comfortable either with ensuite or shared facilities. The common areas are nicely appointed, very relaxing and cosy, with free tea, coffee and internet available. Our hosts Kimmy... More

We had the pleasure of staying at Eternal Flame when skiing at Hakuba in January 2013. This was our second ski holiday in Hakuba, first time at the Eternal Flame and what a hidden gem. Hosts Kimi and Nao both went the extra mile to ensure our stay was special. Kimi is an excellent chef not only did we have... More

Great place to kick back with fantastic hosts who speak good english and will go that extra mile to look after you. Exellent breakfast every morning and great entertainment in evenings. Homely feel and, althoug most rooms have shared bath, the baths are great for a soak after a day in the snow

Very nice owners. Very delicious meals. Very comfortable pension. You will love it especially if you are from country where people live in condo.

It is our 3rd snow holiday in Hakuba and we stayed at Eternal Flame for at least 5 days each trip here, each time with more friends and we all love the place and hospitality. Host Kimi-San will pick us up from Hakuba Happo bus terminal ( if timing doesn't clash with meal preparation n meal time) 5 mins car... More

We've lived in Japan on and off for over 13 years and stayed in every type of accommodation. Seen it all good and bad. Eternal Flame where we stayed in early Jan 2011 with Nao and Kimi is No. 1 for our family with 2 teenage daughters.

Despite being in Tokyo during the 9.0 earthquake of 3/11, we braved the trip to Nagano, then to Hakuba, WITHOUT REGRETS. We had the best time!!! Nao& Kimi with Kari's help were the best host. They were quick to reposnd when we rang the bell for assistance. They gave great recommendations on restaurants, ski slopes, onsens, gear rentals, etc. Kimi... More

We stayed here for 8 days over the Christmas period, and the owners, Nao and Kimi, and their staff were very kind and helpful all throughout our stay. One of their staff, Jay, even lent my boyfriend his own ski goggles because the ones we hired were no good. We tried many restaurants in Hakuba and we think the food... More

Like most we chose Eternal Flame based on the reviews. We can support all the fabulous comments posted here. We arrived with a little disaster on our hands with our 1 year old vomiting for the previous 6 hours. He was in a bad way. Thankfully we were staying with Nao and Kimmy who drove us to the hospital and... More