This place was gorgeous, the pillow was soft the many birds sing wonderful, and the neighbors are nice. We almost turned around seeing so many diehards that don't know how to enjoy the Wild Frontier. Glad we took the plunge. It was a wonderful stay. I think there ought to be ratings for people who RATE. Some people just like... More

As decent hotel rooms are somewhat scarce around the Bacalar lagoon and my wife and I preferred not to stay in Chetumal, some 25 km away, we chose this hotel not only because of its magnificent location right on the lagoon but also because of its relative proximity of the so called Mayan corridor, an array of various lesser visited... More

The owner hasn't checked in on this place in decades. Do yourself a favor and don't stay here! (First off, let me mention that I'm a native Spanish speaker and other reviewers seem to think that the language barrier is the root of the problem here. Trust me, it's not.) We were quoted some crazy price upon arrival and when... More

People are curiously unfriendly. Rooms are rough. Certainly the language barrier played a role in our assessment but we have surmounted that several times. This place is not worth it at half the price. Since we booked this through Booking.com the hotel charged us for the room and would not negotiate. We looked at the rooms, saw that the pool... More

Laguna Bacalar is an area Mexican families tend to visit more than out of country tourists. As such it can be a bit more rustic, a few less facilities and somewhat busy around the pool and restaurant during the day. Wifi is not the newest equipment but sort of works...On the plus an excellent location and easy to hire out... More

My girlfriend and myself decided to stop in Laguna Bacalar during our trip in Mexico after seeing the wonderful picture of this hotel... Worst decision ever! But let's start from the beginning. After 11/12 hours traveling from San Cristobal by bus, we finally arrived to this "hotel". At First impression it looked like closed or abandoned, but it could be... More

I was surprised to find that this is the same hotel I stayed at on a tour about 15 years ago. It's pretty basic, and somewhat aged, with some mold in the bathroom grouting and worn furniture, but clean. We usually want a queen-sized bed, but could only get two doubles here. We did have hot water. Also, we thought... More

Service is really non-existent. I wonder when was the last time the owner showed up here to take a look at the terrible state the hotel is in. Quite deteriorated. When we checked in, for everything we asked for we got a plain NO for an answer. Being in a tropical place, there are no juices during breakfast. Service is... More

It felt as if we were bothering them when we checked in. The room was very nice with a great view and a big balcony. When we asked about kayaks or lake tours, they said they could provide a boat for $120 for a tour! We went further along the lake and found a delightful tour for $12 per person.... More