lovely pool access room (we stayed in room 2101). i stayed in a number of 5* and this is the first time i see a pool access room provided with mac mini, keyboard and mouse. we were also given a daily complimentary oreas, water, beer and colas! wireless connection is really bad though (i could not use my ipad at... More

We stayed at Sugar Palm for 3 nights. To start with they asked for a credit card for security although the room had been already fully pre-paid. None of the other hotels we stayed in BKK and Railay and booked through Agoda asked for such thing. We booked an ocean view delux room but to our disappointment we had a... More

The place seems to cater heavily to Russian people, all signs etc throughout the hotel area are in both English and Russian and at least half of the guests I saw/heard were Russians. Hotel is located on a hill close just few minutes from Kata beach, the walk up to the hotel is short but rather steep. If you take... More

We just completed a 8 nights stay at the Sugar Palm Grand Hillside. We had a pool access room. Overall I would say the stay was a little disappointing. The room was very concrete, uninviting. The breakfast wasn't the best either. We were kept awake night after night by the next doors TV, or people outside or above our room.... More

We booked through a travel website so got a pretty good deal, but were very surprised at just how cool Sugar Palm Hillside is. We were given a room at the very top of the hotel overlooking the numerous swimming pools that cascade down each side, view was amazing. I'm sure this hotel would be a very good 4 star... More

This was our second stay at this hotel. It is very nice and clean. And you have your privacy if you want that. Comfortable beds and nice bathroom, where everything is ok. Beautifull wiev from the seawievrooms! You can overlook the whole Katabay. More

Ok room, bed was comfortable, free mini bar (coke, beer, 2 water, 2 packs of mini oreas a day) Staff was NOT friendly. Food was TERRIBLE! They did not come clean our pool once during the 5 days (even thought there were hundreds of dead bugs floating around in it) location was ok More

My husband and I spent 4 nights in this hotel during our honeymoon to Thailand. And we are both glad we chose this place after reading the reviews. The rooms were amazing and large, compared to the ones you see in Europe. The bed was comfortable and we were given complementary bottled water everyday. We booked a pool-access room and... More

The room we had was big ,clean and nice. The bed was very comfortable. We pretty much enjoyed our 1 week stay there. As most of the reviewers mentioned this , it is quite a climb up to our room ,but the hotel wasnt named SUGARPALM GRANDHILL for nothing ,right! :) The staff was friendly. Would def recommend other to... More