Booked this hotel through hotels.com after Looking at the pictures and reviews we thought it was a safe bet. Upon arrival I had thought that we were at the wrong hotel as it didn't look like the pictures at all, I had to check my reservation email to ensure I was at the correct place. Whoever the company is that... More

The pool access room was everything we expected for the money we got it at...about USD60 per night after online booking discounts. More

We stayed for 2 nights at Sugar Palm. Great location, really close to Karon beach, lots of restaurants and shops. The rooms were really clean, with nice bathrooms and a big bath. Big swimming pool but not a lot of shade outdoors. The exterior of the hotel was looking a little worn. Staff weren't too friendly or helpful. Was nice... More

I had booked Malai House, but as it was the low season I was upgraded to Sugar Palm Resort instead - room was big as was the bathroom. Rooms were clean, in-room safe & free wi-fi (although very slow); I didn't try the breakfast. Location is excellent - in a quiet loctaion but only 5 mins walk to the beach!... More

We arrived at the hotel and paid for the pool access room, which we had booked online 5 weeks prior to our arrival and were then told that the room was not available so we would have to stay in a standard room for the first night. After 45 minutes negotiating to get our money refunded for the first night... More

The hotel was almost new when we went a few years ago, the staff were extremely friendly, the resort was trendy and modern, the rooms were great, the pool was lovely all round a great resort. More

This hotel is quite new, built in February 2008. Overall hotel rating corresponds to the declared and has good value for money. Note drawbacks: quite noisy as the night from the street (next to the restaurant and the music plays until the night) and the inside - housekeeping starts early (7 am) and the roar of trucks and personnel conversations... More

After spending 10 nights in Malai House,i wanted to try Sugar Palm too,passing 13 nights there. actually the two resorts are well connected and some amenities are in common,like swimming pool and a room for fitness center and naturally the breakfast. when i booked both,there was between each other a small difference of prices per night,but usually Sugar palm isore... More

We stayed at Sugar Palm resort a while ago when it was almost brand new, however judging by a lot of the recent reviews, not a lot has changed. To put it simply - this place is probably the most laughable resort I have ever had the misfortune of staying at. Looking back on it, it was just an absolute... More