I don't typically like to stay at these large resort-style hotels when going to beach destinations but stayed here for 4 days/3 nights for a wedding that was held at the hotel. I was weary of the hotel because my room rate was only US$150 a night but I must say the hotel surprises on the upside. While the hotel...
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Been to the hotel on a 4 days 3 nights business trip and meetings. Room was spacious and beautiful. Hotel was only 5 mins walk to karon beach and shops on the streets.
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Dear Guest,
Thank you very much for choosing us as your stay for business trip and giving your positive feedback about our property through TripAdvisor.
We are glad that you enjoyed your stay with us and we are looking forward to welcoming you back in a near future.
Best regards,
Akinori Ito
Director of Operations
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It was only a one night stay but it was one of the worst experiences I've ever had in a five star hotel and I am a hilton honors member!
1. We were early for check in but were told it was no problem and asked to wait a few minutes. The front desk staff were busy and rude. 20...
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Dear Guest,
Thank you very much for your valuable comments on TripAdvisor.
We are so disappointed to hear that some aspects of your stay were not up to your expectations. We sincerely apologize for the shortfalls that you faced during your stay. We pride ourselves on consistently delivering friendly service to all our guests but regrettably, we seemed not on...
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Hotel is a good distance from the aiport, return trip using a taxi that hotel called for was crap. Best to get a business card from taxi taking you from airport to the hotel and agree on rate. If not you'll easily overpay for a minibus/taxi that reminded me of a 3 cylinder Yugo.
Stayed on the executive lounge tower...
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Dear Guest,
Thank you very much for leaving a feedback through TripAdvisor.
We disappointed to hear that condition of room was not up to your expectations. We have taken note of your comment and we now have addressed this matter with our Housekeeping and Engineer team in order to well-maintain the rooms.
In spite of your disappointments, we are pleased...
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Stayed at the hotel for 6 days and enjoyed it. Excellent grounds and facilities well spreadout out so the hotel didn't feel crowded.
However, there was a Corporate delegation from China ( Amway ) of about 300-400 people which most of the time were away from the hotel which gave the hotel a sense of calm and not so busy....
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Dear Guest,
Thank you very much for taking the time to share your experience with us through TripAdvisor.
Regarding the large group, we are very sorry if this made you feel uncomfortable during your stay and we are taking your valuable feedback as the case study for improving operations.
Your comment on our beds is appreciated and I am pleased...
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Just returned from a 10 day stay at the Hilton. Hotel great and set in lovely grounds and staff very very friendly. Room service was great. Crossing the road to the beach was not a big problem as the road was not very busy and there was always someone from the hotel to stop the traffic and let people cross....
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Dear Guest,
Thank you very much for your comments on TripAdvisor.
It is our most pleasure to hear that you enjoyed your stay with us and we appreciate your kind comments on the hospitality of our staffs, property, and environment.
We sincerely apologize for the information of Happy Hour at the Andaman Lounge. Of course we need to assure all...
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Just came back from a 5 day stay at Hilton. The grounds are beautiful, and the staff were up to the Hilton standard (to be expected). I booked thru the "Hilton Premium Club". Little did I know that would mean I was paying almost double the cost had I booked directly thru the Hilton website. Live and learn I suppose....
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Difficult hotel to navigate as the buildings are all spread out and you are constantly waiting for a hotel bus to shuttle you between buildings. There is also a road between the hotel and the beach so there is no privacy.
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Dear guest,
Thank you very much for posting a feedback on TripAdvisor.
We are regretted to hear that some of aspects of the resort were not up to your expectation. We have shuttle bus service almost every 5 minutes for your convenience and we control traffic in order to secure safety of guests who enjoy walking around the resort.
As...
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The hotel is very good.The environment is very beautiful. The service is very good. There was a server from Shanghai, who can speak Chinese and helped us too much .There is a very cool swimming pool with a waterfall in it ,unfoutunately, we had no time to enjoy it . We also had a very luxurous dinner there.
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Dear Guest,
We thank you very much for taking time in commenting on our property through TripAdvisor.
It is a great pleasure to hear that you enjoyed our property and services. As for multi lingual staffs, we would like you to experience our pools and beautiful gardens on your next stay with us.
We all look forward to welcoming you...
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Overall a very good hotel. The best thing is the huge garden. Stepping in to the garden from the big road at Karon Beach is like stepping into a different world. That said, the location is great, although you have to cross quite a busy road to get to the beach but I'm more like a pool-person myself so that...
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Dear Guest,
We thank you very much for taking time in commenting on our property through TripAdvisor.
We are glad to know that you had a pleasant stay overall. It is a great pleasure to read that you liked the hotel location and its surroundings. We appreciate your comments on our Italian Restraurant, “Buon Appetito”. Your feedback will only be...
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