Unless you have a 4th floor room. Top place for families, Kids loved the pool. Free tuk tuk from door to bottom of hill. Super friendly staff, tip the ladies who clean your room a few times, they will love you and treat like their family. Never a bad day or night, even when it rained cats and dogs. Yep... More

We just got back from a long weekend 4 night stay at horizon karon. We were very disappointed that on arrival we found the main pool was closed off for refurbishment and there was lots of banging all day. As we were with our 2 year old daughter this was quite restricting and I was not happy that nobody had... More

We have just returned from this holiday. So enjoyed the resort. Great staff, food good for breakfast and dinner. Privilege club upgrade was well worth it. Returning to this hotel within the next year. Staff were fantastic and if they did not understand request always sought someone who could assist. Well worth the visit!

Initial introduction was less than perfect with reception confused about booking despite production of a 'confirmation' email from the hotel! Suggest you take ALL booking documents with you. However, on the whole the hotel staff, the people who can make or break a vacation, were excellent - professional, considerate and attentive. The female managing the Tour Counter was especially helpful,... More

The staff were all fake. They lie and accused us of throwing ice at their staff, and upon questioning the "Customer Service Manager" who made these accusations she back tracked and said that she assumed this because of the stories the staff were saying. We were very unhappy with this and wanted this sorted out, asked her why did she... More

Staff are never friendly & some including guest relations manager told lies. When asked to speak to owner they would not give us their number to resolve dispute. The food was terrible, happy hour was ridiculous & have never ever experienced staff that are so rude & deceitful. I have engaged lawyers to deal with their deceitful behaviour. Please be... More

First time but high impression for us everything it's nice big room, big bed, clean, best service, But a little far from beach there on mountain. so you can see the sea beach good view. next time for sure i will back....

We had another holiday at this hotel, we were upgraded to the Adults only Privilege area which is lovely if you don't have children with you. There is an adults only pool with swim up bar, a Lounge with free internet and computer use , breakfast is available in the lounge as well as nibblies and drinks from 12 til... More

Enjoyed staying here. Highlights: Nice Pool (not sure what everyone is whinging about). There are some walls of the pool which are slimey but that is due to the material used on the wall, not because of uncleanliness. Clean rooms (mid size) Buffet food in morning and evening was nice (particularly like Indian night and wishing I tried the "award... More