We found the hotel and staff excellent, I have no idea how anyone can say the staff never smile - its ridiculous! They never stop smiling they are one of the many things that made our stay so enjoyable. I can honestly say the staff, resort and food was one of the best I have stayed in & I have... More

One of the best resorts we've ever stayed in! We still talk about their breakfast, it was excellent! Definitely recommend getting b'fast included with your reservation- it is worth it! Location is a bit secluded and the restaurants and spa prices are high (for thai standards), but the room rates are very reasonable. A great bang for your buck! Highly... More

A pleasant but overpriced for everything hotel lacking in local Thai amenities nearby, ie eateries. You are trapped here. This is not Thailand or Phuket, you could be on any beach or in any pool in a similar location. You can't swim or use the water sports equipment from May 1 - Oct. The Dive hut run by Seabees is... More

We chose this hotel because of its reputation for a great family hotel and we were not dissapointed. Its about 20 mins from the airport (500 Baht by Taxi) and the welcome was very warm. The reflection pool at the lobby maked the whole place look bigger and exclusive. The rooms were nice, spacious - with large king bed and... More

Though the hotel is made well and has a private beach(shared by two other hotels), the service was not as expected. None of the staff had a smile on their face nor were they helpful when asked for assistance. We expected better because hotels should pride in their service which should be impressive. The hotel does not provide seating on... More

My husband and I spend 4 days there and we had wonderful time. Every aspect of JW Marriott is perfect, beautiful surroundings, specious room, friendly staff... breakfast is very good with many choices. The Italian restaurant also open for breakfast when there are too many guests waiting in Marriott cafe, we went there once and found that it's not as... More

My husband and I stayed here with 4 other friends after a week of sailing. It was the perfect retreat. We were greeted with a refreshing welcome drink and a flower "lei". The front desk staff were very accommodating and friendly. The rooms a good sized with a small sitting area, flat screen TV, desk, and spacious bathroom. They were... More

Our fourth visit to Phuket over about 30 years. A lot has changed, not all for the better. The JW Marriott, however, is good. The rooms are very clean, quiet, well-designed and well serviced. The pools, particularly the South Pool, are very good. The southern one has a swim up bar but it's main attractions are good views to the... More

I accompanied my husband who was spending a few days at a conference, and we had a few additional days in the resort afterwards. It is great as a resort holiday - lots of pools, beautiful beach, restaurants, excellent service, beach massages and a resident baby elephant! It is however a long way from the action, shopping and night life... More