Stayed two nights on business. Very comfortable room, clean, warm. Food lovely. Management very evident, keeping an eye on everything. Welcoming. Lovely staff, couldn't be more helpful. Not very close to an underground station but lovely position near Kew Gardens. Delicious breakfast. Would definitely return. Highly recommended.

We stayed 3 nights there recently and very much enjoyed our stay. The people are friendly, helpful and assist you with a smile. The location in Kew is convenient to everywhere in the area. Breakfast was generous and tasty. What's not to like? The mattresses are a bit soft, but the rooms are clean and fresh looking.

Ate her on Saturday night, lovely refurbishment and really liked the ethos etc, but sadly food awful, burger and chips , tasteless burger and chip SO greasy and tasted of stale oil, in edible, real shame, may be a one off but really basic cooking skills should not allow this to happen, coming back soon, to stay, but really not... More

We stayed here May 17th for one night and absolutely loved it! The staff were incredibly helpful. We went to see the evening performance of Les Miserables and a taxi firm was recommended by the receptionist,which came to pick us up after midnight, from the restaurant where we ate,in Covent Garden, after the show. Excellent taxi rate,wonderful breakfast,good clean room,would... More

Stayed for one night in two rooms. Very pleasant hotel. Very clean rooms. Quiet night. Would recommend and would happily stay there again. Breakfast was generous and relaxed and included in the room fee. Very glad we made this choice for our last night in London.

I am local to this pub and decided to take my husband out for a birthday lunch to see the new menu and refurbishment. The refurbishment is great . However the menu is very restricted for a vegertarian. I was given a salad of about 5 lettuce leaves and a few bits of chopped fruit and charged £6.00. When I... More

I stayed for five nights. The bedroom was spacious, excellently appointed and spotlessly clean. Also, in spite of being right under the Heathrow approach, it was so well soundproofed that I could barely hear the planes. Without exception, the staff couldn't have been more helpful. The food was good, but there was very little change of menu during the week.... More

Ate here frequently before the very smart re-fit and the food was average to good and the service was OK, but it was getting a little tatty and in need of updating The overhaul has certainly lfted the place and it has a pleasant ambinece and the bar is a great place for an infomal Sunday brunch with the footie... More

We ate lunch here yesterday and took some friends. They have done a really impressive job with the refurb, really expanding the eating area, opening up the kitchen and giving the place a really revitalising lift. It's welcoming and supported with a great menu and selection of beers. There are even the obligatory crowd of locals at the end of... More