I stayed here at least 10 times when it was the Hilton Hamaca so I did not even bother to check reviews. The last time I was here was 8 years ago, and have things changed. The place has gone down hill. Do not know were to start. All the bad reviews are correct. I could not believe that there... More

Firstly, we landed in La Romana, which is about an hour and a half from the resort and the bus had no bathroom. At the resort we noticed we had no towels in our room and it took 24 hours to get any. After that we only ever got 1 towel and it wasn't even every day. We were suppose... More

My traveling companion and I took this trip based on the nice online photos and brochures and also on the recommendation of a travel agent that is was a "great" deal. What a joke. We purchased a all inclusive trip 8 day trip from Sunquest Vacations to the Be Live Hamaca leaving on the 19th of February from Vancouver BC.... More

The reviews that say you get what you pay for are correct. It is the cheapest all inclusive in the Dominican and that is what you get. If you want nicer more luxurious accommodations I suggest one of the better chains in Punta Cana like Iberostar. The warnings about the hotel overbooking are quite accurate plus we also had no... More

I took my wife and two boys for a week in the middle of February. This was our third visit, last one back in winter of 2007, and 2006 prior to that. Since then the hotel has changed ownership and they have added a new building on the west end of the property. I am happy to report that we... More

This photos look nice, BUT that's all...... We need to boycott this hotel!!! Waited over an hour to check in (at 3:00pm my room was not ready) first day I had no water, second day no hot water, elevators are not functioning properly, no one there cares and they do nothing to help. Not even a "thank you" at check... More

Before we left, we checked the reviews on here to find that the majority were quite negative. We hoped that arriving with realistic expectations would help, it is a developing country afterall. 4 stars in the Dominican is not equal to 4 stars back home. We figured "it's ok, we're paying for the sand and the sun, who cares about... More

I have stayed at the Hamaca many times over the last fifteen years. It has always been a great place to stay. NOW, the staff seem miserable, the rooms are in poor shape, the service is crazy slow, the beach chairs are broken and thats if you can get one before 6am. The village of Boca Chica used to be... More

Had to wait for over an hour once we got to the hotel. The ceiling was falling apart one person running the front desk as we arrived. Rooms were dirty beds awful, some were shown to there rooms and then there were people in them already. We were without lights for three days before they did anything about it. This... More