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All 44 San Juan hotels

Hotel El Convento

4.0 of 5
100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
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Hotel El Convento
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Ranked #1 of 44 hotels in San Juan
Most recent review
5 of 5 stars Reviewed 18 June 2013
k_hhOhio Ohio
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1,277 reviews from our community

Traveller rating
    919
    228
    62
    47
    21
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Families
152
 
Couples
713
 
Solo
51
 
Business
46
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Ohio
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 18 June 2013 NEW via mobile

This hotel is so unique. I stayed here with my husband and two children ages 10 and 6. I loved staying here, there is something about the entire ambiance of the hotel and service that makes it a great place to stay. It has an understated casual elegance that is hard to describe. You won't be blown away by the... More

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Weston, FL
Top Contributor
66 reviews 66 reviews
21 hotel reviews
Reviews in 39 cities Reviews in 39 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 16 June 2013 NEW

Stayed just one night on our way back out on a cruise and went ahead and splurged a little on this hotel....it was worth it. So centrally located so you can walk to everything and just a really nice hotel, nice rooms, very clean and the staff was just awesome! My family had three rooms there to celebrate my parents... More

Was this review helpful? Yes 1
See 2 more reviews by FLDoyle for San Juan
Boston, Massachusetts, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 16 June 2013 NEW

My wife and I just returned from our honeymoon in San Juan. We were there for 4 nights, and spent 3 nights at El Convento (the other was at a large resort). We had high expectations for the property given what we had read - and El Convento did not disappoint! The front desk staff is amongst the nicest we... More

Was this review helpful? Yes 2
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 June 2013 NEW

My husband and I spent one night at Hotel El Convento after a 4 night stay at one of PR's large resorts. From the moment we arrived the staff were welcoming and friendly, offering to secure our bags (we were early for check-in) so we could begin to explore the city. They provided us with a map and some locally... More

Was this review helpful? Yes 1
Alexandria, Virginia
Top Contributor
59 reviews 59 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 15 June 2013 NEW

El Convento was an old convent until it was converted into a hotel. The hotel is quite simply one of the most beautiful hotels you'll find in the Caribbean. We were staying here for the final part of our honeymoon. We mentioned this when we checked in early, only because they asked us where we were coming from. Anyway, our... More

Was this review helpful? Yes 1
See 4 more reviews by Cullen M for San Juan
Bogota, Colombia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 13 June 2013 NEW

Most leisure travels might like this hotel if you are willing to accept some discomfort, staff is usually helpful, and location is great if you want to be in Old San Juan, but not recommended for business. Internet does not work consistently in the hotel. This is my fifth stay here and the problem remains regardless of the room. Mosquitos... More

Was this review helpful? Yes 1
EROSA, General Manager at Hotel El Convento, responded to this review
14 June 2013

Dear Mr. Francisco F, Thank you for your review of our hotel. I regret that you were inconvenienced by experiencing difficulties with our internet service in your room. I certainly understand how important internet service is, especially when you are conducting business in the island. Please accept our most sincere apologies for the inconvenience. I was glad to learn that... More

London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 11 June 2013

From a very warm welcome from Annette at Reception to a charming room with Aveda products to a thoughtful "club room" with complimentary refreshments, this period gem in an unbeatable historic location, has it all. Reserve early for week-end stays, as it gets booked up in advance.

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Osvaldo S, Guest Relations Manager at Hotel El Convento, responded to this review
13 June 2013

Dear DanMaini, Thank you for telling us how much you enjoyed your recent stay with us. I was happy to see that you enjoyed our Managers reception. I will share your review with Annette as I know she will be glad to know the positive impact she had during your visit. We will love to see you again in the... More

Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 11 June 2013

We had a layover in San Juan and decided to spend the night at the El Convento. Wow...I wish we had more time to spend at the El Convento. This boutique hotel is rich with history and charming as can be. The nightly wine reception was a fantastic way to start the evening and dinner on the first floor courtyard... More

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California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 11 June 2013

We were excited and thrilled to have booked a stay at this hotel due to the high ratings. We arrived at 11am; exhausted from driving all over from getting lost, the hot weather, etc. We were told check-in was not until 3pm. So we waited downstairs, in the courtyard of the hotel. It was a nice courtyard, but there was... More

Was this review helpful? Yes 2
EROSA, General Manager at Hotel El Convento, responded to this review
16 June 2013

Mr. Sun&funtraveler, I was concerned when I read your review about your recent stay. We work very hard to provide excellent service to all of our guests regardless of their color or nationality and until now never have received a review or comment like this one. I recognize that we made a mistake by not offering you access to the... More

Newtown Square, Pennsylvania
Senior Contributor
38 reviews 38 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 10 June 2013

We stayed for five days and very much enjoyed this lovely small hotel with amazing features. Of course, the staff was highly attentive and charming and the service excellent, but it is a beautiful building. The arches, the interior courtyard that the rooms overlook, the courtyard restaurant and bar, the heavy wooden staircases, the tiles on stair risers and on... More

Was this review helpful? Yes 2
See 5 more reviews by QuakerBoy90 for San Juan
 
 
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Additional Information about Hotel El Convento

Also Known As:
El Convento San Juan
Address: 100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in San Juan
#1 Luxury Hotels in San Juan
#2 Business Hotels in San Juan
#2 Family Hotels in San Juan
Price range (per night): S$256 - 493
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. ... more   less 
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