Our trip here started off very well; friendly staff, great location and amenities. But that was ruined when the hotel decided to rent out half of the pool area to a very rude group who blasted their obscenity-filled music and took all the chairs from the paying hotel patrons. Management had no idea what was going on and refused to... More

Huge disappointment with this hotel; being a Conrad I was expecting something a bit more upmarket than a normal Hilton. Not so. More of an upmarket motel. The building is 35 years old and it's showing it's age. My first room had an interconnecting door and I could hear EVERYTHING going on in the room next door - even when... More

We ate at Cafe Caribe twice-one time was appetizers and another time we had churrasco. Both times the food was great, and the prices were quite reasonable. There pina coladas were a bit too sweet for me, but that's just my taste. Waiters were very polite as well. More

We arrived at the hotel around 1pm which is way before check in time and they had a room ready for us we booked a city view which wasnt horrible but it wasnt the best view. we stayed at the main hotel side ( not where dennys is) and our room was spacious clean. The pool was a little dirty... More

We stayed at this hotel for our honeymoon. It wasn't what we expected for our honeymoon and for it to be a hilton property. The staff at the front desk at check-in wasn't very pleasant and kind of rude. If you can get passed that the rest of the staff is GREAT!!! They are very eager to please. Our room... More

A nice hotel, clean rooms, staff courteous and nice ammenities. More

We spent four nights at the Conrad San Juan Condado Plaza and found it altogether pleasant. Every staff member we encountered was helpful and extremely friendly. The room was large, immaculate and provided every amenity we needed. Even though we were on the inside of the oceanside building, we had water views of the lagoon. Some of the weather stripping... More

Very good hotel, very clean and the staff was very courteous. The amenities were not as nice as the sister hotel Caribe Hilton however, very nice never the less. More

This hotel offers all the amenities; casino, restaurants & ocean views. It's worth it to get an ocean view room with a balcony so you can enjoy sipping wine while watching the ocean. The decor is very modern yet comfortable. The bathroom was very spacious, but only had a shower which might be a problem for some. It also would... More