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All 45 San Juan hotels »

Conrad San Juan Condado Plaza

4.0 of 5
999 Ashford Avenue, San Juan 00907, Puerto Rico
Hotel amenities
Conrad San Juan Condado Plaza
Ranked #13 of 45 hotels in San Juan
3.5 of 5 stars 1281 Reviews
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1,281 reviews from our community

Traveller rating
    352
    423
    250
    149
    107
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Families
195
 
Couples
502
 
Solo
54
 
Business
159
 
What travellers say
  • Very nice(76)
  • Pool area(45)
  • Ocean views(38)
  • Ocean view room(37)
  • Public beach(29)
Date Rating
Brooklyn, New York
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 16 May 2012
3
people found this review helpful

Im not even going to complain about the horribly rude and unhelpful management staff at this place because I only had to deal with them a couple times. What I will say is the security in this hotel is the worse I have ever dealt with. First of all housekeeping doesnt knock. They simple open you door and see if... More

Was this review helpful? Yes
Leah Rossi, Front Office Manager at Conrad San Juan Condado Plaza, responded to this review
21 May 2012

Dear Mark R, Thank you for your feedback about your recent stay with us. Your concerns about housekeeping and security in the hotel are very important to us. When it comes to the safety and security of our guests, I assure you that there are specific and strict procedures that take place, and this is not something to be taken... More

Arlington, Virginia
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 16 May 2012
5
people found this review helpful

The Conrad San Juan Condado Plaza is in an ideal location at the mouth of Condado Lagoon. Old San Juan is a short bus or taxi ride away, and the restaurants, shopping, and beach are a short walk from the hotel. We spent six nights in a room facing the lagoon and the city that afforded us a panoramic view... More

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Leah Rossi, Front Office Manager at Conrad San Juan Condado Plaza, responded to this review
16 May 2012

Dear dsm22203, Thank you for your sincere, positive feedback of your recent stay with us. I am extremely pleased to see that you have considered our property "Excellent" for your review. We would be glad to have you back in the near future. Please contact me if you wish to do so. Sincerely, Leah Rossi Guest Services Manager leah.rossi@conradhotels.com More

Little Rock, Arkansas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 May 2012
1
person found this review helpful

I stayed there many years ago and kept their card because it was such a nice hotel and well located. We just got back from vacationing in San Juan and stayed the whole time at this hotel and it was even better than I remembered and we expected. The room was fantastic with a view of the lagoon, staff was... More

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See 2 more reviews by Toots0509 for San Juan
Southampton, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 14 May 2012
1
person found this review helpful

My sister and I just returned from a spectacular trip to Puerto Rico. I was a little nervous about the Hotel and Service at The Conrad after reading all of the reviews, and have to say that as far as our experience, Everything was fantastic! Upon arrival, we were helped by the very friendly and accommodating door men. Our check... More

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Tallahassee, Florida
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 14 May 2012
5
people found this review helpful

My fiancé and I booked a vacation through Travelocity to San Juan, Puerto Rico for a week. We stayed at the Conrad San Juan Condado Plaza. A detailed review is below but overall, this was a fantastic hotel in a safe and central location with all the amenities, a comfy bed, modern decor, and great service! Just a tip, by... More

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See 2 more reviews by Rae W for San Juan
New York City, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 14 May 2012
3
people found this review helpful

My husband and I stayed at the Conrad for 7 days and it was one of the worst hotels I've ever stayed at.The women who checked us in had a major attitude I believe her name was Pamela. The majority of the staff are rude and act like they are doing you a favor by just doing their jobs. Are... More

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Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 13 May 2012

Just arrived home from an amazing trip to PR! We stayed part of the time with friends and wrapped up our trip at the Conrad in Condado Beach. It was a pleasant visit and a nice way to end the trip. The check in was a breeze, although the front desk people are very aloof...I don't know if it is... More

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Pittsburgh, Pennsylvania
Senior Contributor
32 reviews 32 reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 13 May 2012
1
person found this review helpful

There seem to have been a lot of less positive reviews about this hotel. Honestly I am not sure I agree with many of the comments. Like many of the hotels in San Juan its a little old, sort of stuck in the 70's or 80's. It seems like new construction is just restarting (for example next to the Hilton... More

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See 2 more reviews by simoneltraveler for San Juan
Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 May 2012
1
person found this review helpful

I can't help but wonder what people expect when staying at a P.R. mainline resort hotel with a casino. It's not a bed & breakfast, and it's not the Ritz Carlton in the Hamptons. P.R. is a large, busy Carribbean city, not an exclusive island retreat. These people are working their tails off in a high volume, price competitive operation,... More

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Leah Rossi, Front Office Manager at Conrad San Juan Condado Plaza, responded to this review
13 May 2012

Dear pete v, This is wonderful to see such great feedback. Thank you for choosing the Conrad for your visit here to San Juan; we would be happy to have you back at anytime. Please contact me if you wish to do so. Warm Regards, Leah Rossi Guest Services Manager More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 12 May 2012

Hotel staff was friendly and helpful. stayed 4 nights, had an oceanview room - 1st on the 2nd floor - the door was not operating properly and we were changed the second day to the 8th floor where the view wasn't nearly as nice, but was still quite good. The room is adequate, the bathroom TERRIFIC, except that the closet... More

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See 5 more reviews by CCLNYC19 for San Juan

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Additional Information about Conrad San Juan Condado Plaza

  • Conrad San Juan
  • San Juan Conrad
  • Condado Plaza
  • Condado Plaza Hotel San Juan
  • Hotel Resort Wyndham
Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico
Price range (per night):* S$100 - 468

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Conrad San Juan Condado Plaza
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