The Conrad San Juan Condado Plaza is in an ideal location at the mouth of Condado Lagoon. Old San Juan is a short bus or taxi ride away, and the restaurants, shopping, and beach are a short walk from the hotel. We spent six nights in a room facing the lagoon and the city that afforded us a panoramic view... More

I stayed there many years ago and kept their card because it was such a nice hotel and well located. We just got back from vacationing in San Juan and stayed the whole time at this hotel and it was even better than I remembered and we expected. The room was fantastic with a view of the lagoon, staff was... More

My sister and I just returned from a spectacular trip to Puerto Rico. I was a little nervous about the Hotel and Service at The Conrad after reading all of the reviews, and have to say that as far as our experience, Everything was fantastic! Upon arrival, we were helped by the very friendly and accommodating door men. Our check... More

My fiancé and I booked a vacation through Travelocity to San Juan, Puerto Rico for a week. We stayed at the Conrad San Juan Condado Plaza. A detailed review is below but overall, this was a fantastic hotel in a safe and central location with all the amenities, a comfy bed, modern decor, and great service! Just a tip, by... More

My husband and I stayed at the Conrad for 7 days and it was one of the worst hotels I've ever stayed at.The women who checked us in had a major attitude I believe her name was Pamela. The majority of the staff are rude and act like they are doing you a favor by just doing their jobs. Are... More

Just arrived home from an amazing trip to PR! We stayed part of the time with friends and wrapped up our trip at the Conrad in Condado Beach. It was a pleasant visit and a nice way to end the trip. The check in was a breeze, although the front desk people are very aloof...I don't know if it is... More

There seem to have been a lot of less positive reviews about this hotel. Honestly I am not sure I agree with many of the comments. Like many of the hotels in San Juan its a little old, sort of stuck in the 70's or 80's. It seems like new construction is just restarting (for example next to the Hilton... More

I can't help but wonder what people expect when staying at a P.R. mainline resort hotel with a casino. It's not a bed & breakfast, and it's not the Ritz Carlton in the Hamptons. P.R. is a large, busy Carribbean city, not an exclusive island retreat. These people are working their tails off in a high volume, price competitive operation,... More

Hotel staff was friendly and helpful. stayed 4 nights, had an oceanview room - 1st on the 2nd floor - the door was not operating properly and we were changed the second day to the 8th floor where the view wasn't nearly as nice, but was still quite good. The room is adequate, the bathroom TERRIFIC, except that the closet... More