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Radisson Ambassador Plaza Hotel & Casino San Juan

3.5 of 5
1369 Ashford Ave., San Juan 00907, Puerto Rico
Hotel amenities
Radisson Ambassador Plaza Hotel & Casino San Juan
Ranked #27 of 45 hotels in San Juan
3.5 of 5 stars 383 Reviews
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383 reviews from our community

Traveller rating
    66
    129
    91
    53
    44
See reviews for
Families
53
 
Couples
131
 
Solo
29
 
Business
32
 
What travellers say
  • Continental breakfast(9)
  • Very nice(8)
  • Sleep number bed(6)
  • Parking lot(5)
  • Top floor(5)
Date Rating
Washington
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 27 May 2012 NEW

We stayed here one night before our cruise and it was awful! Our room was literally wet from humidity, The carpets and bedding. Our ac unit wasn't working properly and it was terribly loud. Speaking of loud, there was a 2 inch gap in our door so u hear everything going on outside your room. The room was very dirty.... More

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Greeley, Colorado
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 25 May 2012 NEW
1
person found this review helpful

I was really scared after reading some of the reviews, however was pleasantly surprised. We paid no resort fee. Parking was a breeze, $12 per day. Getting to the beach was easy. Walk two streets to the right after you exit the hotel, then turn and walk to beach. There are stairs for public access and it is not a... More

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See 2 more reviews by VB0606 for San Juan
Round Rock, Texas
Senior Contributor
31 reviews 31 reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 23 May 2012 NEW

I stayed here for one night before going to Hilton Caribe the next night. The room was on the 12th floor and overlooked the city. You can sit on the balcony and people watch (which is cool). Its at a great location within a couple miles of the airport and a couple miles from the cruise ports. The service was... More

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Ct
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed 20 May 2012

This was the worst travel experience of my life. You will have no parking in the Hotel Lot since they have so many locals who come to the casino. The front desk told me "Just park on the street". I finally found a spot in the lot and there was damage. According to the police it was kicked intentionally. Again,... More

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See 4 more reviews by mjgruber for San Juan

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5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 11 May 2012
2
people found this review helpful

I stayed here before and after a cruise. The rooms were decent sized and the beds extremely comfortable. The beds are advertised as sleep number mattresses, but I found no remotes for adjusting the number. The restaurant staff were very good and the service was quick. The first night the room location was not so great - very noisy and... More

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RadissonPR, Guest Relations Manager at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review
14 May 2012

We would like to thank you for taking the time to post your review. The feedback of our guests, whether positive or negative, are very important to us. It allows us the opportunity to make sure that all of our guest’s stays are enjoyable. We will take into consideration your observations and also, identify the areas that require our immediate... More

Long Island, NY
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 9 May 2012

We were very pleased about this hotel, sometimes you go into a booking blind & were very pleasantly surprised at the outcome! The front desk was very nice & courteous, the room was exceptionally clean & the elevators worked quickly! The rooftop was amazing, fresh towels, great view & comfortable chaise lounges! The Casino was HUGE!!!! Very nice & helpful... More

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Brampton, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 May 2012
1
person found this review helpful

We took a cruise out of Puerto Rico and we stayed at this hotel for a couple of nights after the cruise. We were nervous after having a bad experience at a different hotel when we first landed in San Juan. We were pleasantly surprised, this hotel is clean, the staff is friendly. It has got a nice pool in... More

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Edmond
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 May 2012
2
people found this review helpful

Loud, crowded, small lobby - too many people coming and going. Close to beach, but way over priced for the quality of the rooms. Better off elsewhere. More

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RadissonPR, Guest Relations Manager at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review
14 May 2012

We would like to thank you for taking the time to post your review. The feedback of our guests, whether positive or negative, are very important to us. I regret that you did not give us the opportunity to resolve your situation in making your stay more pleasurable. We thank you again for your feedback and will take that information... More

New York City, New York
Senior Contributor
34 reviews 34 reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 30 April 2012

The rooms are tiny and look like student hostels. We stayed here last month and were upgraded to a suite which was comfortable but we had to have housekeeping clean the room twice back to back because they did not vacume very well. The only good part about this hotel is the location. It's right in the heart of Condado... More

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See 2 more reviews by padwonsen for San Juan
Atlanta
1 review
2 of 5 stars Reviewed 30 April 2012

Our room was clean and was ready for us to check in (around 2:30p). We only stayed one night. Beware the taxes on the room rate will add another 24% to your bill. The AC unit was VERY noisey; didn't get much sleep.The food at the bar/restaurant by the pool was just ok. It is one block away from a... More

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RadissonPR, Guest Relations Manager at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review
16 May 2012

Thank you for feedback, it is very appreciated whether is negative or positive. We are very interested in hearing what are the necessities of our guests to make their stay more enjoyable and to make it better for future occasions. More

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Additional Information about Radisson Ambassador Plaza Hotel & Casino San Juan

  • Radisson San Juan
  • San Juan Radisson
Address: 1369 Ashford Ave., San Juan 00907, Puerto Rico
Price range (per night):* S$169 - 283

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Radisson Ambassador Plaza Hotel & Casino San Juan
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