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Quality Inn El Portal

2.5 of 5
76 Condado Ave, San Juan 00908, Puerto Rico
Hotel amenities
Quality Inn El Portal
Ranked #29 of 44 hotels in San Juan
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131 reviews from our community

Traveller rating
    18
    54
    26
    16
    17
See reviews for
Families
21
 
Couples
43
 
Solo
10
 
Business
17
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Stafford, Virginia
1 review
4 of 5 stars Reviewed 19 May 2013 NEW

Highway access going anywhere on the Island, Beach, Historical Parks, Entertainment, etc. The bed and room comfortable. I would definitely share this place with my friends and this is where I will stay for my future visit. Inexpensive, clean comfortable and quiet. Customer service for day staff could be better. However, I am out most of the day, so didn't... More

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Cambridge,NY
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 11 May 2013

Loacated a few blocks from the beach, the Quality Inn offered a good place to stay before we left for Culebra. Its a quick bus ride to Old San Juan and is reasonably priced. The hotel staff was friendly and helpful with directions and the continental breakfeast on the roof provided a nice view of the city. The rooms were... More

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brendapr, General Manager at Quality Inn El Portal, responded to this review
15 May 2013

Dear guest, Thank you for posting your review. It is very good to know that you liked the hotel location, our staff service, our rooms and breakfast at the rooftop. Please let us know the next time you decide to visit. Saludos, Brenda Alonso-General Manager More

halifax
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 7 April 2013

We stayed at this hotel Feb 2013 for one night pre-cruise. Best thing about this hotel is the location. Very close (5 min walk) to a 24 hr Walgreens, beach, Subway, Wendy's, etc. Desk clerk at night was nice. Older gentleman in the morning wasn't quite as pleasant. Rooms were clean with nice flat screen TV, bathroom & shower was... More

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St. Pete Beach, Florida
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 of 5 stars Reviewed 31 March 2013

This is an older mid rise hotel with many upgrades to maintain their status with the Choice chain. With that said, lots of American travelers will be put off by the creaky elevator, the gloomy corridors, and the small rooms. Our room was spotless, service was great, and the location was good for checking out the Condado district. It is... More

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brendapr, General Manager at Quality Inn El Portal, responded to this review
9 April 2013

Dear virgiematt, We would like to thank you for your review. It is good to learn that you liked our service, the hotel's location but mostly that you felt sercured at Quality Inn El Portal. Thank you for selecting us and we hope to see you in the near future. Should you need help with your reservations please don't hesitate... More

Phoenix, Arizona
Senior Contributor
49 reviews 49 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 25 March 2013

Not a 5 star but it certainly works for a couple nights. Hotel is clean but small; near all Condado hot spots. Parking can be tricky but front desk clerk (Denise?) was very helpful getting us a spot nearby. Nice breakfast on the rooftop. They did a good job with this older property. I'll stay here again.

Was this review helpful? Yes 1
See 4 more reviews by dcjw700 for San Juan
brendapr, General Manager at Quality Inn El Portal, responded to this review
27 March 2013

Dear dcjw700, Thank you for your nice review. It is good to know that Denisse assisted you in locating a parking space and we will share your comment with her. We are glad that you liked the hotel's location, its cleanliness and the Q Corner Breakfast. Please visit us again soon. Should you need assistance with your reservation please don't... More

Millsboro, DE
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 18 March 2013

I'm rating this hotel very good not because of the quality of our rooms but for the good location, excellent front desk staff, and fine rooftop breakfast. Our room was small but adequate for our sleeping needs.The bathroom was clean and that's a plus. I didnt expect a high end hotel.The hotel was located within a short walk to the... More

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brendapr, General Manager at Quality Inn El Portal, responded to this review
22 March 2013

Dear guest, We appreciate you sharing your experience at Quality Inn El Portal. It is good to know that you like the hotel location, our Front Desk staff service and the Q Corner breakfast. On behalf of our Front Desk staff and myself thank you. I will certainly share your comments with them. We look forward to welcoming you back... More

Creswell, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 17 March 2013

As a Choice privileges member I have stayed at Quality Inns many times. This was by far the dirtiest, smelliest, oldest and most poorly maintained of any motel/hotel I have ever stayed at. We booked 3 nights and would have moved but there were no rooms in town due to baseball tournements and a marathon. The air conditioner vent filter... More

Was this review helpful? Yes 1
brendapr, General Manager at Quality Inn El Portal, responded to this review
22 March 2013

Dear Thumpers, We deeply apologize for the inconveniences encountered during your stay with us at Quality Inn El Portal. We are taking corrective action so this situation doesn't happen again. We would really appreciate it if you could give us another opportunity in the near future. Please don't hesitate to contact me at balonso@qualityinnelportal.com. Thank you, Brenda Alonso General Manager More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 16 March 2013

We found the staff exceptionally caring, friendly and helpful. Any time we had a question or problem, they found the answer, The open roof top area, where a good breakfast was served, had a great view. We would definitely stay at this motel again. The hotel is three blocks from the ocean and within easy walking distance of several restuarants.

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brendapr, General Manager at Quality Inn El Portal, responded to this review
22 March 2013

Dear Nancy B, Thank you for such a nice review. We are happy to learn that you liked our staff service as well as the Sky Terrace where breakfast is served and the hotel's location. We look forward to welcoming you back. Please feel free to contact me directly at balonso@qualityinnelportal.com and I will be happy to make your reservation.... More

Isla de Vieques, Puerto Rico
1 review
2 of 5 stars Reviewed 14 March 2013

Breakfast not accessible to handicapped. two flights of step stairs impossible to reach area. Veterans from San Juan are given this hotel to rcover from surgery. Please remedy!! Staff is helpful and rooms clean. TV reception on and off.

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brendapr, General Manager at Quality Inn El Portal, responded to this review
15 March 2013

Dear 16 Jen, Saludos! Once again we apologized. Unfortunately the hotel opened 52 years ago and the only access to the Sky Terrace, where breakfast is served is going up the stairs. But our staff is always available to assist our guests in getting breakfast for them and delivering it to there room. Please next time give us an opportunity... More

Milan, Italy
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 27 February 2013

We stSyed in this hotel recently, we booked a king size bed in a superior room but they gave us 2 separated beds Not clean moquette smelty to remove and some little common animals in the floor.Breakfast at 8 th floor poor and withouth a server, sausages hard not good boiled eggs some sweets aat least not a breakfast satisfied(... More

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Additional Information about Quality Inn El Portal

Also Known As:
Quality Inn El Portal Hotel San Juan
Quality Inn El Portal Hotel
Quality Inn San Juan
San Juan Quality Inn
Address: 76 Condado Ave, San Juan 00908, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #29 of 44 hotels in San Juan
Price range (per night): S$121 - 177
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Perfect for leisure and business travelers alike, the Quality Inn El Portal in San Juan features free high speed wireless internet service, free al-fresco roof-top breakfast buffet, Pizzeria La Competencia on premises, comfortable guestrooms, and personalized service. The hotel is located in the trendy Condado Beach area with its casino, boutique shops, dining and entertainment opportunities, and is just minutes from Old San Juan, the Cruise Ship Terminal, the Puerto Rico Convention Center, and an endless array of other great attractions, business, and historic sites. Come home to Puerto Rico at the Quality Inn El Portal. ... more   less 
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