My wife and I went to this hotel (our fourth time) with our oldest granddaughter for only one night to surprise our youngest daughter and granddaughter who were staying here for a 4 day vacation. We were assigned room 518 with a view towards the parking lot. But who cares? The main attractions of this hotel are the pools that... More

My ex husband and I used to stay in this hotel and every time we visited Puerto Rico used to go almost every day to their restaurant "El Castillo Restaurant". I was born and raised in Mayaguez (now live permanently) and I do not know what happened with this restaurant !!! Yesterday, (Good Friday) my cousin's family and I decided... More

Amazing place to spend with family.... From the second I walked in to check in I was well received and greeted by Lorena.... She found my reservation quickly oriented me well and clearly....The pool is phenomenal!!! The restaurant delicious... I recommend this resort!!!!!! More

This establishment did not register on my GPS. I therefore had to find my way to it by conventional means like maps, road signs and enquiry. It turned out that it is only a short distance away from PR2, but the only sign is placed in such a way that it can only be seen by those who come from... More

The hotel as a whole is run down and dated. Bathroom fixtures are old and don,t work too well. Bed was comfortable but badly made up. Room service gave a time of 25 min for delivery but arrived after an hour,with part of the order missing. It was a featured Hotel for La vuelta PR but despite having a good... More

I use to go there a lot to the casino; the dance club and stay occasionally for the weekend but I have not returned because the cuality of the dinner buffet has deteriorated, the dance club only has an extremely small dance area and its way too expensive for the poor service. More

I have been coming to this hotel for 30 years as I have family here.There is new management in place with changes taking place that are very detrimental to business. The plumbing needs adjustment . One can be seriously burned with the hot water. The thermostat needs to be regulated.The faucets go every which way . Some go to the... More

I've been visiting this hotel for several years now. This year it is a totally different place, what happened? The beautiful Verandas with the outdoor Caribbean feeling was gone! Its a huge closed up frozen place now I felt as if I was locked up in a freezer. The Verandas WAS SO COLD that we had to leave because my... More

Went for the weekend with my family.... kids enjoyed very much the river pool...it is actually pretty great, although extremely cold.. .could use a water heater!!... The rooms are old and deteriorated....it is not worth the cost of the room for the stay. The bed was very comfortable, but everything else needs remodeling. More