Our stay at the W in Vieques should have been a wonderful experience, but it was marred by the surprising incompetence of the staff and the complete lack of professionalism shown to us by the management of the property. I have never complained about a hotel before, but I’ve also never been so insulted, frustrated, and offended in my dealings... More

This is a must if you are in the mood to have a retreat from the crazy world. Everyroom has a beautiful view and the staff are amazing. I can't wait to come back for another stay and relax at their amazing pool.

I have been to many resorts all over the world and this one is in the upper echelon. I have been here several times and I always an excellent time although I preferred the original menu better. Some people scream of value and such- stay in a motel 6 then. If you stay a higher end hotel and cry about... More

Checked in after a long travel day to find that our reservation for a king size bed with an ocean view was not available. Why make a reservation and give a deposit to hold a room if your not going to get what you requested? I was placed in a dbl bed room on a second floor which we had... More

Having spent most of my work trip in Rio Grande, I ended it at the W Resort for a couple of days at the end (because I wanted to check out the resort and the island of Vieques).I loved everything about it. The resort is a typical W style, funky and eclectic, which is what I love about the W... More

If it wasn't for attending a wedding I won't have visited this place. Everything was way overpriced for the condition of the place. The slowest Internet in any hotel. $30 buffet b'fast that should have been included with the room rate!!! $100+ to rent a car. But, the normal working staff, not those with their noses up in the air... More

We visited the W Retreat again last week, almost a full year after we went in 2012. We found many improvements to the hotel in the past year and were excited to be back! We arrived to the W where the occupancy was about 50%, only half full. I cannot tell you what a difference this made. No searching for... More

Where do I start? Such a disorganized place. FOOD Got served a turkey sandwich at the W cafe, only thing wrong was the turkey was RAW and still frozen, inside the sandwich. How can that even happen? What is the "cook" thinking while making the sandwich? Manager apologized and told me that the actual cook was not there, and his... More

We had the pleasure of staying at the W hotel for a few days. The property is beautiful-great pool & great room. However, there are a ton of opportunity areas. The male concierge is horrible. He's lazy so don't expect him to go out of his way to do anything for you. He will not make any reservations for anything... More