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Royal Palm Suite Hotel

3.0 of 5
7 Saddle Road, Maraval, Trinidad
Hotel amenities
Royal Palm Suite Hotel
Ranked #2 of 3 hotels in Maraval
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22 reviews from our community

    Trip type
Traveller rating
    1
    2
    2
    0
    17
Date Rating
Port of Spain, Trinidad
1 review
1 of 5 stars Reviewed 31 March 2013

Where shall I begin?! Although check-in took about half an hour due to a malfunctioning computer (which the hotel should upgrade), I did not mind much at that point because the guy checking us in was rather pleasant. My first issue arose later on in the evening. At check-in we were told that the pool does not close. On arrival... More

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susan345, Public Relations Manager at Royal Palm Suite Hotel, responded to this review
3 April 2013

Hello: I am sorry to see that you had such a poor customer service experience. Firstly the computer mouse had a problem which was fixed (replaced) within a few hours. I apologise for the staff member in question. The problem has since been addressed. I believe that other guests in the hotel were complaining about the level of noise your... More

Brighton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 March 2013

We'd seen the poor reviews before booking here (through no alternative), but made the hotel aware of this in advance by email, and challenged them to prove otherwise, and whether this is what made the difference, we'll never know, but our room facing the pool/pharmacy was totally acceptable. We stayed in 5 places in T&T over 3 weeks, and this... More

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Nassau, New Providence Island
1 review
1 of 5 stars Reviewed 23 February 2013

I was most embarrassed to bring my foreign friends to this hotel during the Carnival. Firstly one of our rooms wasnt ready by check in...it took them more than four hours before it was available to us, because they were in the process of "cleaning it". When we got to the rooms it was absolutely disgusting with dead cockroaches under... More

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susan345, Guest Relations Manager at Royal Palm Suite Hotel, responded to this review
3 March 2013

I believe CRichards and B Lee may be referring to the same room as that is the only room we have on the property with an old toilet. I am sorry that you got that room, but the hotel was very full at the time of your stay. We have since changed that toilet set. We had 200 persons check... More

Travellers are raving about these Maraval hotels

Elkton, Maryland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 19 February 2013

Stayed here because it was the only hotel on the island that still had available rooms for Carnival 2013. Now I know why. This hotel was THE WORST I've ever stayed in!. I stayed 3 nights and housekeeping never cleaned the room. There was still trash in there from the previous guest. The water was intermittent, the telephone in my... More

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susan345, Guest Relations Manager at Royal Palm Suite Hotel, responded to this review
3 March 2013

I must say that I have no idea what this guest is speaking about. Firstly all telephone lines were closed for the carnival period because of the difficulty to manage the telephone charges for guests sharing the same room. Guests were told that for the period they would have to pay for telephone charges up front before making a call.... More

San Fernando, Trinidad and Tobago
1 review
1 of 5 stars Reviewed 16 February 2013

Come here only if you plan on keeping your eyes closed the whole time so as not to see what's around you!! Stayed here with friends for Carnival 2013 and unfortunately don't have many good things to report. The room was filthy and the bathroom deplorable with a door that couldn't close and a sink, tub and toilet that looked... More

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susan345, Guest Relations Manager at Royal Palm Suite Hotel, responded to this review
3 March 2013

I think this person stayed in the same room as Lee.....therefore my reply to Lee applies to this review as well. More

Boston, Massachusetts
1 review
1 of 5 stars Reviewed 14 February 2013

During my stay this carnival season it was DEFINITELY an experience to remember, For beginners there is NO taxi service there available for when you need it. If you want the hotel to call a taxi for you, it's 5tt per minute. YES!!! YOU the guest have to pay the hotel for them to call you a cab. The phone... More

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susan345, Public Relations Manager at Royal Palm Suite Hotel, responded to this review
16 February 2013

I am sorry to see that you have placed such a negative review of the Royal Palm Hotel, despite our best efforts to help all guest during that very stressful carnival period for the hotel industry, where our occupancy was almost 100% Because of the high occupancy, management took the decision not to open any phone lines and all phone... More

Toronto, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 29 February 2012

My friends and I had stayed here over the Carnival weekend and we were completely dissatisfied by what we saw upon entering. The room was dirty and the bathroom was even worse. It was indeed a task to take a shower there! The toilet tank cover was broken and there were cracks on the walls! The aircondition was very obsolete... More

Was this review helpful? Yes 4
Bridgetown, Barbados
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 7 February 2012

Where do i start. i stayed at this hotel during a business trip for 2 weeks and it was horrible. after the first night i was ready to leave. but was unable to get a refund from the manager regardless of the reasons i stated. instead she moved us to a bigger room but it was still a mess. 1.... More

Was this review helpful? Yes 2
susan345, Manager at Royal Palm Suite Hotel, responded to this review
10 February 2012

I am sorry that you had to degenerate into word slinging, but there is always two sides to every coin. You were given kitchen facilities for which you were not charged. The rooms were serviced by housekeeping daily. Unfortunately there was a leak in the bathroom and we offered to move you to another room, but you said you were... More

totton
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 18 April 2009

Booked for 6 nights but didn't even stay for one. Our rooms were absolutely filthy, mould in bathroom. Filthy carpet, broken window and furniture and dangerous light fittings. This was a hovel and I would recommend anyone not to stay at this hotel. Any websites featuring this hotel to book would be wise to remove it.

Was this review helpful? Yes 3
susan345, Manager at Royal Palm Suite Hotel, responded to this review
24 October 2011

The hotel has been upgraded in 2010 with a new roof and new room upgrades. Most of the rooms contain tiled flooring with a pleasant decor. Its location is very central and very safe and very lively. It is clean and comfortable with satellite television programming. We welcome one and all to view and visit our premises to see the... More

essex
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 9 March 2009

appaling , I could write a book about the awful hotel . It has had no upgrading since it was built many many years ago . No service , awful breakfast , noisy area+++ , noisy old-fashioned air-con ,it made "faulty Towers " look luxurious !!!

Was this review helpful? Yes 5
susan345, Manager at Royal Palm Suite Hotel, responded to this review
3 November 2011

The hotel has seen continued upgrades over the years and extensive upgrades have been carried out between 2010 and 2011. Upgrades continue and will continue from day to day. New air conditions have been installed. We offer a full breakfast which consists of eggs/ sausage/ ham/ bacon/ toast/ fruit/ butter/ jam/ coffee; tea; juice The breakfast varies depending on the... More

 
 
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Additional Information about Royal Palm Suite Hotel

Also Known As:
Royal Palm Hotel Maraval
Royal Palm Hotel
Royal Palm Suite Maraval
Address: 7 Saddle Road, Maraval, Trinidad
Region: Caribbean > Trinidad and Tobago > Trinidad > Maraval
Hotel Style:
Ranked #2 of 3 hotels in Maraval
Price range (per night): S$87 - 187
Hotel Class:3 star (3*)
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