I booked a spa day with friends and one of them had to pull out at short notice yet we were made to pay for the treatments. There was no understanding or empathy shown towards us. The staff were very rude, the facilities were dirty and fell way below the standards expected and advertised. What was supposed to be a... More

I booked the spa break as a birthday present. It was an absolute disaster.. We were told we couldnt have lunch except for a bagel yet the staff all had cooked meals while we were eating our bagels, I said it was cold and could they check if the aircon was on a.d was told its just draughty so to... More

I stay once every year on business at Nant Ddu and it never fails to impress. My busy working day ends with a pint of Bass in the great atmosphere of the bar, then down for dinner in the evening restaurant were the food choice and quality is fantastic. Never have I seen so much high quality choice of food... More

Yet again my wife had a relaxing stay at the Nant Ddu. Stayed in the "Old Part" and had a comfortable, clean room as always. Great food, nice ale, nice wine, friendly staff & and have already booked another stay. I have stayed 5 Star to -5 Star. This place delivers Value for Money. More

Everything was great, except for the location if you don't have a car, and the receptionist didn't really know about the bus services. Fortunately we found out, but it was a bit hard to find. Nice bar and restaurant (a bit expensive), rooms were clean and nice, good service. More

This hotel came highly recommended, especially as my only other option nearby was a travelodge... First impressions were that this place was very dead and in need of some TLC... This didn't change once I got to my room... A suite, apparently, but really two adjoining rooms with a separate TV and sofa and the light switch on the other... More

I enjoyed my stay at Nant Ddu. It catered for all my needs and the staff we're fantastic! No hot water on the last day due to boiler breaking.but that's the only complaint. Food was fantastic in the restaurant. Well worth a visit. More

Do not choose the Nant Ddu if your looking for any kind of clean, welcoming, relaxing spa break and stay as it has none of these to offer and less. On arriving we had no welcome, our room was not ready at 2 o clock, we were given no induction to the spa or slippers/gown even though we had booked... More

I was working in the area and managed to book the last room. I arrived around 8.15pm and was suprised now busy the place was for a Thursday night - bar, function room and bistro all full of diners. Immediately noticed the public areas were a bit scruffy - scuffed walls and worn carpets. Greeting and check in was very... More