I stayed here for several nights and was impressed with the nice swimming pool (big) and the morning breakfast buffet with made to order omelets. The view of the city from the top floor was great. Hotel very secure with 24 hour security and gates. Big flat screen and nice top of the line bed. I have stayed in many... More

I booked my room online with orbitz, I didn’t know that they only charge $30 and u have to pay the remainder at the hotel, so when me and my husband got there the bellman immediately came out greeted us and took our bags and held the door open for us, so when we got to the counter we were... More

My husband and I went to Ciudad Juarez for immigration purposes only. We went to this hotel because a friend of ours had recommended it to us. It's a really nice hotel we liked that they had a restaurant downstairs, in the mornings they have a breakfast buffet and at night they have a bar you can go and relax... More

I travel a lot and this hotel is just great. It's nothing amazing. The rooms are simply comfortable, the Wifi works. But the staff make it special. They're always welcoming. If you need something, they work it out without groveling for tips. More

My husband had business at Consulate. their driver dropped and picked up my husband. Whatver we requested was no problem. Yeah the A/C didn't work one night but we opened the balcony sliding door and got a cool breeze from outside. Inform housekeeping of the situtation and it wastaking care of. The pool area was amazing. Our 6 year son... More

Very nice hotel. Lovely lobby. The room was above my expectations. I felt very safe in this hotel. The lobby bar was very nice and we had no problem ordering what we wanted between my poor spanish and the bar tender speaking no english. We only spent one night there as we had a flight out of Juarez at 5:30AM... More

My fiance had business with the consulate in Juarez this last week. The reason I chose hotel Lucerna was it's location and the fact that it had the most reasonable rates. I was not dissapointed. Upon arrival I found the hotel staff friendly and I was able to check in and drop my belongings in the room without delay. The... More

I stayed at this hotel in February 2008 to do business at the American Consulate. From the moment I arrived I was very impressed by the service and above all the friendliness of the staff. The view of the mountains is amazing and the pool area is very tranquil and well landscaped. The location is also a plus- right on... More

I stayed in the hotel for 3 weeks. Positives: Free and high speed internet Glorious view of the pool and the mountains at the border Safe & central location Negatives: Poor room service in terms of cleanliness & timeliness Poor food quality Very few English speaking staff members No options for movie to order etc It is an OK place... More