The hotel is really nice, has two categories, 5* rooms recently refreshed and totally rebuilt and 4* rooms a little older, but very well kept and very clean. Of course price is diffrent. Restaurants are nice with good quality of food. Very nice and charming restaurant near the beach. I especially liked a traditional mexican restaurant, because in Mexico is... More

We have been going to Acapulco for about 5 years and have loved every minute of it.The weather is fabulous!! The hotel family, Miguel the manager of the Grand, Elizabeth,Elena,& Luis on the Regency floor, and Yuri who runs the beautiful Pescador Restaurant are so caring and helpful.The warm reception we have received is just overwhelming. Our friends we have... More

We have stayed at the Grand Hotel Acapulco many times...this year was the best of all!!! The renovations are wonderful...the staff was the best ever....the food was great.....the weather is guaranteed...the beach and views are spectacular. The restaurant has a new manager, Yuri Roberto who greets and personalizes a fabulous experience...he was our new best friend along with all of... More

It is very simply, The Grand Hotel, is "home away from home" . We have been going for 16 years and from the moment we arrive the staff who we call our family goes above and beyond. Staring with Miguel-General Manger and Margarita. The executive lounge-Elizabeth and Luis. We have breakfast at La Ceiba every day and they greet you... More

It is a shame that the press is hurting Acapulco. We have been traveling there for 41 years, (without any incident) staying at the Grand Hotel (formerly Hyatt) for the last 38 years. No other hotel anywhere will you be treated like we have. We are actually given a party (with surprises). The people are warm and caring, and the... More

I stayed here with a bunch of friends. We had a great time. The hotel is a nice place to stay no downtown but in a good enough location that you can take a short cab ride or a walk to local restaurants and nightclubs. THe nightlife in acapulco is phenominal. This coming from a person who is from NYC... More

I've been going there for almost 40 years when it was the Hyatt chain. The employes are all so nice and willing to help, great service. I stayed in a remolded room with a spectacular view of the bay. The rooms were beautiful. Every morning going down for breakfast at "La Ceiba", was a treat where the food was great... More

Old marriot hotel taken up by independent hotel operator. Currently some reconstruction going on. Restaurant had a breakfast beuffet OK selection but a bit pricy. Very POOR (slow) internet access even you need to pay separetly. Good point was the beach was clean and could enjoy an early morning swim. More

For me and my wife's first trip to Acapulco we chose the Grand Hotel as part of the package. We had intended to upgrade the room to one of the renovated room on the upper floors, but changed our mind after being in our room for less than an hour. We had a corner room on the fifth floor with... More