My friend and I vacationed at the copacabana Beach Hotel in Acapulco, from March5-march 19 2013. It was more than we expected. Every one helped us so much and made sure that we were comfortable and happy. Oni , our concierge was so sweet, and helpful, checking on us all the time, and offering reservations, at our restaurants. Went out... More

Not sure where to start as every aspect of our stay was horrible! Do not stay here,bad location, bad service, bad food, limited drinks-was just the worst! The hot dogs that sat out all day but not eaten, were cut up & labeled sausage in the morning for breakfast! Disgusting We ate off the resort every meal after the 1st... More

First of all let me disclose, that this is the 8th time I have stayed at the Copacabana in Acapulco. I have stayed also at the Calinda and Crowne Plaza in Acapulco and although they are nice, they do not compare. The level of service in this hotel is 6 ****** all the way. The get you whatever you need... More

We stayed here about a week ago and all us noticed how rude the front desk people were. We had to pay for and extra person but the lady that was telling us was telling us in a rude way. The room size was ok and it was fairly clean and we did like the room service. It's a pretty... More

We stayed here for a week on the first part of our vacation in Mexico. It´s a cheerful and friendly hotel with the perfect location if you want to enjoy the beach as it is literally next to the beach! This means fabulous views all day every day. Our room was just OK and nothing luxurious but bright, colorful and... More

Poor location, poor value for money, extremely rude staff, unclean rooms, food/drink quality not great. My friend and I were horribly disappointed at this hotel. The only nice thing about it was our view over the beach from the window. Definitely do not stay here, you will want to stay somewhere further along the street (towards the main shopping centre)... More

This hotel feels like a return to the 1970's; clearly dated. The front desk staff and the concierge were terribly and unjustifiably rude. Extremely rude. Concierge turned his back to me after I asked for directions to a restaurant. The front desk staff tried to cheat me when I checked-in. Then, they called my room on day 3 of my... More

The hotel is dated and feels like a time warp into the 1970's. The front desk staff and the concierge people are extremely rude. Ask a simple question (example: "could you tell me where I can find a map of the area?" and the answer was "no, just take a taxi" and turned away). Front desk tried to cheat me... More

I can't say it was a bad place. ( I've stayed in worse places) It was a big disappointment. Beach was nice. vendors were not they are very aggressive water was rough and not suitable for children or avg swimmers. pool very small, water was dirty, seats many were broken. food and beaverage. food cold no to very little selection... More