Pros: -friendly staff, great with kids -clean!!! Restaurants, facilities, pools, gardens, rooms, bathrooms -Rooms were quiet -wide assortment of food available -free Wifi in lobby -kids pool area with slides for 1-9 year olds mostly -quiet rooms, everyone with an ocean view (don't need to pay for an upgrade) -balcony area handy for drying wet clothes -pool side drink service... More

Don't believe the negative reviews are wrong! Travelled, two 50 year old moms and one 21 year old daughter. I've never gone on a vacation and felt so safe, comfortable and relaxed. I've read Mazatlan is dangerous, there are drugs etc, but its the total opposite. Everyone is so friendly and its extremely safe to leave the resort. We left... More

First off lets begin with the good. The resort itself is beautiful, lots of beach chairs, lots of pool chairs. The place is spotless, and the staff are amazing and friendly and very hard working. Hats off to Pedro, Jorge, Tomas, and Felipe, they made my day each and every day. My bar fridge was always stocked, and that was... More

I went to the Riu Emerald Bay with my wife and two daughters 21&15. My review may have been different had we not gone for Easter. Are you aware that it is the biggest holiday in Mexico followed immediately by a school break and the following weekend is the largest motorcycle rally in Mexico? I wasn't. That was my mistake.... More

Surf Info: ^^^ If you not a strong swimmer/ advanced surfer do not surf in front of the RIU, the rip is strong and will pull you into the rocks on the North side of the break, you will see these just to your right if your on the beach just in front of RIU. ###THE GOOD NEWS### I wasn't... More

This was my first trip to Mexico and my first stay at an all-inclusive resort. At first I was very impressed with the resort. The property is clean, the staff is incredibly friendly, and there are plenty of resources for travellers. The one thing that did not fly was the food. The open buffet was fine for a couple days,... More

We stayed, as a couple, at the Riu from April 26-May 3. Flight: We flew Sunwing - prearranged our seats for $15 each. If you want a window seat and to sit beside the person you are going with I would recommend doing so. Very easy to do online or you can even call Sunwing and they will do it... More

Just got back from two weeks at the RIU in Mazatlan. It was an awesome experience, The service was the best we every had. The rooms were very clean and spacious. The food was excellent, tons of choices at the Buffet. One of the best parts was the service and the staff. They were so friendly and helpful. You just... More

The hotel is beautiful from the outside, but once you get in your room you can immediately feel a decline in quality. The beverages offered in your room and at the hotel bars are of the lowest quality I have ever seen in my life. We decided to buy our own at a nearby store, because what they had was... More