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El Cid Castilla Beach Hotel, Mazatlan Reviews

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El Cid Castilla Beach Hotel

3.5 of 5
Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Hotel amenities
El Cid Castilla Beach Hotel
771 traveller photos
Ranked #13 of 74 hotels in Mazatlan
4.0 of 5 stars 1095 Reviews
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1,095 reviews from our community

Traveller rating
    450
    336
    171
    87
    51
See reviews for
Families
369
 
Couples
304
 
Solo
25
 
Business
20
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Calgary, Canada
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“Had an excellent 1 week stay in April”
5 of 5 stars Reviewed 14 May 2013

This was our first trip to Mazatlan. We stayed for a week in April with close family in 2 tower rooms. We had never stayed at an El Cid resort before, and we were drawn to this resort partly because of the El Cid Foundation and its philosophy of helping its employees better themselves. That is very creditable. We found... More

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GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review
17 May 2013

Dear: MSo198 Thank you for sharing all of the Grand touches throughout your stay, guest feedback is crucial to our success, and we are committed to delivering exemplary service. We appreciate your contribution to our foundation and we are proud to be giving back to our community and helping those in need. I’m glad to hear you thought so highly... More

Winnipeg, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“A True Golden Zone experience on the Loud Side”
4 of 5 stars Reviewed 7 May 2013

We are very well traveled and didn't have high expectations. The el CID was great if you wNted loud nightlife with Senior Frogs Next door and Vendors ruthlessly attacking you every 2 minutes! The food was great! The Service was awesome! This is however a hotel where the Mexican s vacation and did take over the beach, the buffet, and... More

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GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review
8 May 2013

Dear: CrazyFrog410 Thank you for taking the time in writing your review. We appreciate your honest feedback. It is unfortunate that your stay wasn’t as pleasant as we had wished it to be. We understand you do not like the noise and it can be a bit disturbing however if I might add maybe in a future visit you would... More

Calgary, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Clean resort, great value and nice time in Mazatlan”
4 of 5 stars Reviewed 2 May 2013

Stayed at the El Cid from March 29 to April 5. We had 2 adjoining rooms on the 15 floor tower facing the ocean and a nice view of the two pools. Well worth it. Check in was fast and efficient. There is a charge for wi fi. I think it was approximately $35 for the week for one device... More

Was this review helpful? Yes 1
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review
2 May 2013

Dear: camja1 Thank you for taking the time in letting us knows how your stay was. We appreciate every single comment we receive whether it’s positive or negative, it is honest and we respect that it is also a great way in letting us know what areas need some improvement. I’m glad to hear you enjoyed your stay here and... More

Princeton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
“An excellent stay again!”
4 of 5 stars Reviewed 29 April 2013

Our third stay and was as our previous visits excellent! Cesar in particular(now at the Italian restaurant)was once again above and beyond our expectations.Raul at the front desk was very helpful/attentive.Overall all staff were and have been great.My brother/wife myself/wife look forward to our trip next year

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See 2 more reviews by rayseekers for Mazatlan
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review
30 April 2013

Dear: rayseekers Thank you for choosing us for your third time and for share your comments to your recent experience at El Cid Castilla. We feel so proud to read that we meet your expectations in each one of your visit, and for note that Cesar, Raúl and the rest of staff helping to make your vacation even more memorable,... More

Anoka, Minnesota
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Maybe not for everyone, but a great time!”
4 of 5 stars Reviewed 28 April 2013

WARNING - long review! We stayed 4 nights in late April with this being our 3rd all-inclusive (others were in Cancun and Cabo). We got an awesome deal on "Cheap Caribbean" and figured we'd give Mazatlan a try! We booked an ocean view room and asked to be on a higher floor and low and behold, we had a great... More

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GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review
30 April 2013

Dear: Adam K I love this review, thank you so much to provide comments regarding your recent visit to Mazatlan. I am pleased with the aspects of the hotel for which you have commented positively such as the nice rooms, restaurant like Pergola, sushi, gym at the country club and the most important the terrific personalized service you received from... More

Sioux Falls, South Dakota, United States
1 review
“Best Vacation Ever!”
5 of 5 stars Reviewed 26 April 2013

We picked the El Cid Castilla mainly based upon the price. We did however look at many reviews and for the majority they looked positive so we booked it. This was a birthday present to myself and also my opportunity to suprise my girlfriend by proposing on her first ever visit to a beach in her life. It was PERFECT!... More

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GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review
29 April 2013

Dear: Dsorensen I appreciate you taking the time in writing this review and letting us know your amazing feedback. We feel honored that you picked our hotel amongst so many hotels Mazatlan has to offer as well as for letting us be a part on such a huge moment in your life regarding your engagement Congratulations. Mazatlan is known for... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
“Excellent Service”
3 of 5 stars Reviewed 25 April 2013

This is a great resort, it definitely is dated now and needs a serious overhaul. They have been renovating to update the pool area. It has a nice atmosphere, it's close to the strip (5 min car journey) has plenty of shops outside, a great family resort feel. The rooms are dated but clean and the price isn't too high... More

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GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review
26 April 2013

Dear: Dean T Thank you so much for let us know your remarks to your recent stay at El Cid Castilla. I’m so glad to read that you are able to enjoyed our renovated pools, our cleans rooms, and in general that the hotel is a great place to stay. In order to provide a best service ever, we keep... More

Calgary, Canada
1 review
1 helpful vote 1 helpful vote
“Incredible”
4 of 5 stars Reviewed 19 April 2013

This resort is amazing. We had an ocean view room, overlooking the pool. The room was smaller and not as fancy as anticipated, but when you're at a resort in Mexico, you don't want to spend a lot of time in your room. The staff are amazing, particularly Ricardo who was our server for breakfast and lunch, as well as... More

Was this review helpful? Yes 1
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review
20 April 2013

Dear: Rachel K Please receive this note that expresses our gratitude to your kindness of completing a review of your stay in El Cid Castilla Beach Hotel. Thank you for your trust on behalf of the whole team. My staff was very pleased that you enjoyed your stay and that our ocean view, the pool, and the amazing staff the... More

Calgary, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
“Excellent hotel!”
5 of 5 stars Reviewed 18 April 2013

I could not have chose a better vacation, the hotel may be a bit dated, but the waterfalls, the pools and all the flowing water make up for everything lacking. The beaches are beautiful, you can walk them for miles, and no hotel has tried to rock off their beach like they did in Puerto Vallarta, the people are friendly... More

Was this review helpful? Yes
See 4 more reviews by Lilm486 for Mazatlan
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review
20 April 2013

Dear: Lilm486 What a pleasant review, I am very proud to read that you experienced at El Cid Castilla Beach Hotel was excellent during your vacation in Mazatlan. Thank you so much for your recommendations to our hotel, we love the way you describe our facilities and I’m sure this can be help to future travelers to take a decision... More

1 review
“Absolutely fantastic.”
5 of 5 stars Reviewed 17 April 2013 via mobile

I am so glad I went to this resort. I loved absolutely everything about this place - the openness, the food, the perfect location on the ocean, and the staff are just wonderful. Ricardo was our server for breakfast and lunch and was just a genuinely great guy. I also had beyond great service from Ivan from the lobby bar... More

Was this review helpful? Yes
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review
19 April 2013

Dear: Pslmonteverde I´m more than happy to read your great comment regarding the service provided from our staff, I really appreciated the time you provide us to write this nice words to our employees, We are proud to having people like Ricardo, Ivan who work hard every day to provide a good experience to all our customer and letting them... More

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Additional Information about El Cid Castilla Beach Hotel

Also Known As:
El Cid Castilla
Hotel El Cid Castilla Beach
El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotels in Mazatlan
#11 On the Beach Hotels in Mazatlan
#20 Romantic Hotels in Mazatlan
Price range (per night): S$112 - 252
Hotel Class:3.5 star (3.5*)
Reservation Options:
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El Cid Castilla Beach Hotel
Av. Camaron Sabalo s/n
Mazatlan 82110
Mexico
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