Jorge and his staff are very friendly and genuinely helpful. The first room we were given had an intense musty/mouldy odour so we asked to be moved and with no problems and no fuss we were given a different room. This room was lovely and included a decent sized kitchenette. Location is excellent. Overall this place is very good value... More

I dedided on Hotel Hortencia based on previous reviews to stay for a couple of nights on either end of a stay in Melaque and found it to be everything I had hoped for. I would definately like to return to stay a week or more at hotel Hortencia. I really enjoyed the location, as well as the owners and... More

Afyer hving issues with hotel gaviota down the street which was 2x the price with absolutely nothing included but a jackhammmer ib the courtyatd i called hotel hortencia as i should have just gone there instead from the beginning! Family run .. I called jorge jr and he helped me get my $ back from hotel gaviota and sinced id... More

I have been here for 3 days, and cannot say anything bad about the hotel. The staff is wonderful, Jorge and his son as well as other staff speak English. The room I have is on the street side with a balcony and of course there is traffic but not unbearable. If you have a problem sleeping, use earplugs, but... More

I didn't know anything about this hotel when I came in to ask if they had any rooms available. Luckily for us, they did. Our room (#19) was on the 3rd floor facing the street. It was a bit noisy, with lots of traffic going by, but you can also hear music, birds, people talking as they go by, and... More

The family who owns this hotel is wonderful, one of the nicest I have met in my many travels to Mexico. Their English is great - like most people in PV. We stayed on the street side and the bathrooms are newer than the other side, but the traffic is a bit noisy. But, we slept with the fan on... More

Good stuff: Super nice staff (really truly awesome, like nicest ever), great location, booked a zipline trip for us at a great price. Bad stuff: The room was very small, kinda smelly, noisy (on main floor very close to reception), and overpriced (admittedly very good value for Puerto Vallarta, where everything is overpriced, but in many other Mexican cities that... More

Everyone wants a clean, safe, convenient, well-priced place to stay, and in Puerto Vallarta, the Hotel Hortencia offers all of that. But if you travel a lot, you also search for something else, the quality of hospitality. After all, you are laying your head on somebody else's pillow, no matter how much you paid. That innkeeper either gives you the... More

I stayed here with two of my friends, on the recommendation from one of them who had been there before - and I was not disappointed. The owner his son and daughter-in-law were absolutely fabulous and went out of their way to make us all feel welcome. The rooms were affordable, comfortable and had a nice terrace to sit out... More