The team at Casa don susana did try hard to fix the number of problems but the standard effort here seems that they have no trouble ripping tourest off. we booked more than two months in advance and still did not get the room and desirables that we had paid for. On trying to fix the problems and room changes... More

This hotel is an original Mexican charm! It has a pool on the rooftop that overlooks the city of Puerto Vallarta and the ocean. Our room had a balcony and a fully equipped kitchenette. The bed was very comfortable. Our room even fit a rollaway bed for the third person! The decor was original Mexican tiles and hand-carved wooden furniture.... More

Recently stayed, for the 2nd time, at Casa Dona Susana. Enjoyed our stay even more than the first time. The hotel is right in the romantic zone of PV and within easy walking distance to the Malecon and just about everything downtown you could want. The staff are great and security seems to be important to them...if you're not a... More

We were looking for a small, no-frills hotel that we could return to. The hotel is clean, the roof top pool gets lots of sun, it is in the midst of Old Town, the room was adequate (albeit the bathroom was really, really small). However, on check-in we were charged an extra $10 a night for a balcony room even... More

I stayed at the Casa Dona Susana for the second time recently. I just love the location and the roof top pool is AMAZING. I traveled with a friend this time and was given one of the few rooms with two double beds. The room was on ground floor. I was afraid it would be be either dark, noisy or... More

This was my 3rd stay at this hotel and I don't think I will ever stay anywhere else again in Puerto Vallarta but here! I have stayed in the hotel zone in the past and was not happy with the location, however this hotel is in a great location. The staff was friendly at check-in even when they had problems... More

We booked at this hotel because our friends were staying at the sister hotel (Playa Los Arcos) just down the street and we wanted to be in the same location, in a hotel with kitchen facilities. in old town pv, surrounded by lots of restaurants. Room was large with king bed and a small kitchenette. bathroom just had a shower,... More

After spending 5 days at a all inclusive resort in the hotel zone we moved to town into this little hotel, found it online and it looked good for us as we prefer this type to the previous place, We expected it to be a noisy place because of the location, but were pleasantly suprised, no noise at night and... More

We stayed at this hotel for the month of February. We tried to upgrade to a balcony room as soon as we checked in, but had to wait four days for one to become available. The first room had no windows to the outside and a shower door that would not close, so when we got the balcony room it... More