We arrived at the hotel and were pleased by the appearance. A wonderfully open lobby, with views of the pool and beach beyond. Our mood quickly took a dive when the front desk couldn't locate our reservation. We had a printout of it and had clearly made the reservation...they simply couldn't find it. I worked in hotels for years and... More

The staff was very nice. The rooms are very old and the bathrooms are extremely small. When taking a shower the water pressure was awful and the water temp would turn to cold with not hot water in the middle of your shower. The beach is not very nice and everyone is right on top of each other in their... More

The good: on the beach and ok beds The bad: really dirty rooms, the a/c made the room smell like mold or sewage. Yuk. For the price, you can get WAY better! More

loved the hotel, great location! however, the concierge was not helpful at all- never at desk. More

I was there from April 6 to April 13. I had red some comments from people saying "ditch the all inclusive, restaurants in the city are great", but I purchased the all inclusive anyways, as I firgured for an extra 200 $, there was NO WAY we wouldn't get our money's worth. I was right!!! (we had breakfast and lunch... More

I travel a lot and have reasonable expectations. Almost everywhere I've stayed has something going for it. This place sucks!!! Over priced, dirty room and the front desk staff (especially super mean concierge lady) we're rude. We booked and paid substantially extra for a sea facing room. We were put in a lower level (think basement) room that looks out... More

I was here March 12-16 2012. Four of us stayed in the same room. It felt a little crammed but we expected this for 4 of us. We had a beach and pool view too which was great. The staff were very helpful. However a little slow. But after traveling around in Puerto Vallarta, I think it's just the way... More

It seems that the best days are gone, as simple as that, the staff is friendly but it seems they have alor of issues. The cleaness of the rooms is very questionable, it seems this was the best hotel 20 years ago, not anymore. More

We chose this hotel for one reason and one reason only: location, location, location. We had no interest in a hotel that was all-inclusive or in the Nuevo Vallarta location. We had read online that the food in Puerto is fantastic so a hotel's food was not on our list of wants. Also, we did not care about spas, pools,... More