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Hotel Portonovo Plaza

3.0 of 5
Av. Mexico #1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
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Hotel Portonovo Plaza
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51 reviews from our community

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Traveller rating
    15
    21
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    5
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Date Rating
Nanaimo, British Columbia, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 20 April 2013

I have been coming to PV for years and most of my stays have been at the Rosita. I thought I would try something different this time, so I booked at the Portonovo. I am happy I did. It was updated and fresh with a nice little pool on the roof. Just up the street from the Malecon. Very nice... More

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review
23 April 2013

Dear guest: We are sorry to read about the pillows, they are orthopedic and some guests find them hard to sleep on... but thank you very much for the opportunity you gave us, we are very glad you chose something new and different, and we are happy you enjoyed it! Please come back soon! More

Seattle, Washington
1 review
4 of 5 stars Reviewed 14 April 2013

We stayed at Portonovo when hotel across the street charged us 50% more than our reservation stated. The staff at Portonovo were so kind and accommodating and it really is a beautiful little hotel. We had a huge room with two bedrooms and only 1000 pesos per night! Not a lot of amenities, kind of limited hours for restaurant and... More

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review
16 April 2013

We are very pleased to read you were so comfortable with us! We are sorry about your son, we all hope he is all better now. We’ve taken into serious consideration the small things you have suggested us to help us get better, that way we really know what are our guests needs. Thank you for your overall great review... More

Chicago, Illinois
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 5 March 2013

Don't raise your hopes too high. The hotel location is good but some things were really getting on my nerves: wifi was bad (my phone just didn't get any signal on the 2nd floor), the bed is very uncomfortable and it has only 1 thin blanket. Room is TINY. I saw a small cockroach in the bathroom too. In the... More

Was this review helpful? Yes 1
See 2 more reviews by R1984 for Puerto Vallarta
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review
7 March 2013

Dear Guest: We are sorry to hear your stay was not good enough. The hotel has several antennas throughout the property to guarantee everyone gets WiFi. However, from time to time our Internet provider fails and we have to deal with the consequences. Unfortunately in Mexico we do not have so many options on Internet providers. Our beds are orthopedic,... More

Longueuil, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 24 February 2013

good price,very clean,staff very kind. the only thing:dont take the breakfast at 60$(pesos) its gross and dont worth it...but for the rest a nice place to go :-) its very close from the sea(one street) and have a nice pool at the top

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Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review
2 March 2013

It is a very nice little property and we surely hope to see you again, now that we know that our breakfast wasn0t good enough, we first thank you for letting us know and we assure you will do everything in our power to make it better. :) More

Burlington, ON
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 January 2013

Great location! Now that the buses don't run past it anymore, it is very quiet. The hotel has a modern look to it. (contemporary tiles-art) Very clean! The service is excellent. You want more towels, a blanket, an iron then you get it almost immediately. The bathrooms have glass showers however the doors often won't close with a tight seal.... More

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Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review
2 March 2013

Thank you for your overall kind review. We will work on the internet issues. About the little bugs, we are constantly fumigating, our extermitator visit us monthly during the winter and spring and twice a month during summer and fall. Thank you again and we can't wait to have you over! More

Nanaimo, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 26 November 2012

My husband and I stayed at Hotel Portonovo recently as we wanted to be close to the Old Town and see more of that part of Puerto Vallarta. The hotel has 45 rooms on 3 floors with a very small pool on the rooftop (the 4th floor). It has a small restaurant on this level with a modest menu and... More

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See 4 more reviews by AnneVDK for Puerto Vallarta
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review
4 March 2013

Dear guest: Our beds and pillows are orthopedic and are thought to improve our guests physicall health, we are so sorry to hear they were not so comfortable to you and for that, we will evaluate the possibility to replace some of them with softer matresses. We thank you for your good overall review and we sure hope to have... More

New Orleans, LA
Senior Contributor
24 reviews 24 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 19 November 2012

Hotel Portonovo is a five minute walk to the Mélançon de Puerto Vallarta. If covenience is a major consideration to the playa and shops Portonovo is a good choice for mid priced, contemporary lodging. Couples suggest upgrading to double beds since there are no queen or king size beds. The rooms are tidy and hotel well managed and front desk... More

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See 3 more reviews by GeorgeBerry for Puerto Vallarta
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review
4 March 2013

Thank you for your recommendation! We are glad to know we provided a good service and that your stay with us was overall pleasant. Come back soon! More

Carmel, Indiana
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 5 November 2012

The hotel had new furniture and decorations but that did not make us want to stay after we saw roaches in the room. There were a few baby roaches in the bathroom and a couple in the room by the bed. My husband hates roaches so we asked for a different room. The first thing we saw when we flipped... More

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review
2 March 2013

We found your comment really helpful! Since then, our exterminator visit us once a month during Winter and Spring and twice a month during Summer and Fall. We are getting better thanks to you! More

Sacramento
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 18 July 2012

I stayed there for two days in July with my daughter. This hotel is very stylishly decorated and so are the rooms. It is also very clean. However the rooms are extremely small and have a claustraphobic feel to them. There is free wifi, but most hotels in this area have free wifi. The rooms are equiped with almost nothing.... More

Was this review helpful? Yes 1
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review
4 March 2013

We are pleased to tell you that the City pf Puerto Vallarta has banned all public buses to pass by the hotel, so the street noise is long gone! We are sorry for the pool condition you mention, we've payed close attention to it and know we do everything in our power to keep it clean and inviting. The use... More

Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 July 2012

So, I have to say that visually, the hotel is very nice. However, I was in 3 different rooms because the first 2 leaked in the bathroom. Apparently, they then thought it was a stellar idea to put me under the pool, with a view outside my window of 3 walls and 4 air conditioners. Didn't even stay long enough... More

Was this review helpful? Yes 1
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review
7 March 2013

We are sorry you decided not to stay, we would've loved it if you did. But thank you for your review, it helps us to improve. More

 
 
Hotel Portonovo Plaza
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Additional Information about Hotel Portonovo Plaza

Address: Av. Mexico #1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
Region: Mexico > Pacific Coast > Jalisco > Puerto Vallarta
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #29 of 56 B&Bs / Inns in Puerto Vallarta
Price range (per night): S$59 - 112
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Located right in Puerto Vallarta’s downtown, three small blocks away from the Famous Malecon! This totally new 45 mid-luxury rooms welcomes all kind of guests, especially those traveling on a budget but without willing to sacrifice comfort, location and style. We provide a wonderful downtown experience for we try to pamper and make all of our guests stay unique. We attend their needs and provide wonderful service. For that, all of our guests leave feeling happy and they keep coming back! ... more   less 
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Hotel Portonovo Plaza
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