Stayed at this hotel last October. Made reservations through the 800 no and was told that I would have a complementary pick up from and to the airport. However when I arrived there was no one to pick me up. Finally I took the shuttle to the Marriott Marquis which is at the airport and they arranged a cab to... More

I'd have given 5 stars to this hotel if it wasn't for a sleepless night I experienced on my last business trip to Mexico City. They've apparently thrown a big and very loud party (wedding?) in their lobby/terrace, which hadn't finished until late in the morning, 3 or 4 am. Needless to say that most of the business people who... More

A newer JW Marriott in the newer Santa Fe business area, with all the standard JW amenities. Great exercise room, nice furnishings, good buffet breakfast and well prepared dinner. As noted on other reviews, the overall pricing is high even for Mexico City and there's an extar charge for almost anything beyond the base room charge. But... the service standard... More

Had previously used the Marriott Polanco but tried this one for the latest trip. Its a new hotel so all the decor is good and the rooms in great shape. It's a little odd on th ground floor with a bar, front desk and sitting area all merged into a small area. Overall a good standard business Marriott but not... More

I had overall a very good experience here, but was absolutely shocked when I checked out that they had charged me for using the coffee maker that is in the room. About four dollars for each little pod. Just really tacky nickel and diming of guests at an expensive property. Other than that, the hotel is beautiful, staff were very... More

20 phone calls to the front desk and I cannot get a new room or someone to confront the room next to mine who is watching a soccer game at full volume. Will not stay here again or recommend to others to stay here. Finally on the 21st call management has called the neighboring room. No No follow up once... More

I stayed 3 nights with the family for personal business reasons. The hotel opened less than a year ago and has pretty much high end, modern construction, facilities and amenities. I got two rooms since it would be too cramped to get one room with two teenagers. I requested a junior suite, but they are not made for four people... More

Stayed here on business and had a conference in the hotel. The rooms are nice, service is good. The executive lounge has a nice outside patio. The pool looked really nice, but I didn't have a chance to use it. This hotel is about 45 minutes from the airport in the hills outside the city. The area is home to... More

Nice building Nice rooms Poor concierge service Poor front desk service Most folks not well trained on the Marriot hotel system Disorganized billing Week executive lounge, attendant not motivated Overall hotel staff not motivated This hotel is nice building , however the staff needs training, they are not motivated and they really do understand their responsibilities.