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W Mexico City

4.5 of 5
Campos Eliseos 252, Mexico City 11560, Mexico
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W Mexico City
Ranked #25 of 258 hotels in Mexico City
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348 reviews from our community

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Date Rating
Santa Monica, California
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 17 May 2013 NEW

I just stayed at the W Mexico City a few weeks ago. I was little disappointed. I used to love that hotel when they open around 2004. Now it looks little dated. Damaged, they haven't really take care of the little details as scratches in the doors, bad floors, stuff that we all pay attention. Specially if we are staying... More

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W_Experience_Manager, Gerente at W Mexico City, responded to this review
18 May 2013

Dear Giopali Thanking you for your comments, thanks to these type of information we can make adjustments and improvements, I will share your comments with all the talent (staff). I am glad to inform you that we are currently undergoing renovations which I am sure will meet your expectations. I offer you a sincere apology for the inconveniences, please rest... More

Strasbourg, France
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 10 May 2013

We arrived on Thursday and while we registered, the guy at the front desk was using "TU" , which is like using "YOU" instead of "SIR" to an adult. We called to let the front desk to let them know that we were giving constructive criticism only. They explained that they try to treat all their customers like friends, so... More

Was this review helpful? Yes 1
W_Experience_Manager, Manager at W Mexico City, responded to this review
13 May 2013

Dear Michelle0120 Thanks for taking the time to share your comments about your recent stay with us. And also thank you for choosing W as your home away from home. We at W strive to make each guest experience memorable and pleasant, and it is always nice to hear that you received the attention and the appropriate follow to your... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 8 May 2013

This is a well located hotel in a safe area near a shopping mall. Great service. Excellent breakfast. Good appetizers at the lounge at night. Spacious rooms. I would prefer a closed bath tub but its just the concept, so it's ok. Nice drinks from the bar. Good for business meetings too. Free wifi on the lobby. Will stay again.... More

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W_Experience_Manager, Manager at W Mexico City, responded to this review
9 May 2013

Dear Katsinthehat Thanks for taking the time to share your comments about your recent stay with us. And also thank you for choosing W as your home away from home. It will be a pleasure to welcome you once again in the near future. Warm regards, Luz Madrid W Experience Manager More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 5 May 2013

I stayed at the W in Nov/Dec 2012. I have this is one of the trendy and quirky hotels I have ever stayed in. The staff very super helpful and the rooms were mordern and bright. The hammock in the bathroom was a nice touch to chill out and look out over the city. This hotel is well situated in... More

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W_Experience_Manager, Manager at W Mexico City, responded to this review
6 May 2013

Dear Michael K Thanks for taking the time to share your comments . We at W strive to make each guest experience memorable and pleasant, and it is always nice to hear you enjoyed your stay with us. We look forward to seeing you again really soon. Regards, Luz Madrid W Experience Manager More

St. Louis
Top Contributor
52 reviews 52 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 27 April 2013

I was a bit suspicious of this hotel. Actually I am suspicious of most W hotels being that I am in my 40's and tend to not totally get the "ultra hip" vibe that W's put out. Also was a bit nervous about many comments on noise from the club downstairs and the patrons. But in the end with a... More

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See 3 more reviews by execplatscum for Mexico City
W_Experience_Manager, Manager at W Mexico City, responded to this review
29 April 2013

Thanks for taking the time to post your comments about your recent stay with us and choosing W as your home away from home Dear Execplatscum Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. In all the W hotels The... More

Miami, Florida
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 22 April 2013

I have stayed in this hotel almost every year for the past 9 years for business and it has always been a pleasure. The staff is Excellent, all of them from the doormen to the front desk to the concierge - excellent (especially Rogelio and Berenice)! They all go out of their way to make sure everything is perfect. Since... More

Was this review helpful? Yes
W_Experience_Manager, Gerente at W Mexico City, responded to this review
24 April 2013

Dear mmga001 Huge thanks for your comments and loyalty to W Mexico City!! You make us us very happy reading that you enjoyed our instalations. Receive warm greatting from the entire W team and a big hug from Berenice and Rogelio. We look forward to see you soon!! Luz Madrid W Experience Manager More

London, United Kingdom
Senior Contributor
45 reviews 45 reviews
44 hotel reviews
Reviews in 34 cities Reviews in 34 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 22 April 2013

There is a lot to like about the W Mexico City and it is a good choice for a tourist and also for business. One of the highlights is its location in Mexico's Polanco neighborhood. You are only a few minutes walk to the heart of the Polanco, and some of the excellent restaurants there like Dulce Patria and Dulcnea.... More

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See 3 more reviews by letsgofire for Mexico City
W_Experience_Manager, Gerente at W Mexico City, responded to this review
24 April 2013

Dear Letsgofire W will be waiting for you with open arms when return to Mexico, thanks for sharing your opinion and appreciate our services. Warm greetings, Luz Madrid W Experience Manager More

Caracas, Venezuela
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 21 April 2013

I was on a business trip, and after solving a minor problem with my reservation, everything went good. Staff is always there in case you need them. The bar in the living room is perfect to relax after a long day work. Very well located, near Hard Rock Cafe, Mexican Restaurant El Bajio,and plenty of other restaurants around. Pros: Location... More

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W_Experience_Manager, Gerente at W Mexico City, responded to this review
24 April 2013

Hola ELGAMERO Tanks for you comments!!! On behalf of the entire W team friendly greetings from Mexico ... we look forward to see you soon!!! Luz Madrid W Experience Manager More

Paris, France
Top Contributor
138 reviews 138 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 16 April 2013

Another great W hotel, very well located at the heart of the Polanco district; the staff is nice, the rooms are big and super modern, I loved mine! The only thing : the breakfast buffet was...not that good (well, not bad, but could be much, much better).

Was this review helpful? Yes
W_Experience_Manager, Gerente at W Mexico City, responded to this review
17 April 2013

Dear ParisianFoodie Thanks for your comments and your loyalty to our brand W. We also appreciate your opinion about breakfast and we will consider to improve our services. Once again thank you very much and look forward to welcoming you in the future. Luz Madrid W Experience Manager More

Senior Contributor
32 reviews 32 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 8 April 2013 via mobile

We have spent two New Year's Eve at this hotel and it is fantastic. Great service at all times. Food is great both at restaurant and room service. It's a romantic hotel. And it's near lots of great restaurants walking distance. I would definitely go back for another new year.

Was this review helpful? Yes 1
See 6 more reviews by Yikesx for Mexico City
Luz M, Manager at W Mexico City, responded to this review
13 April 2013

Dear Yikexs Thank you for your loyalty and for sharing your experience with us. You're welcome to spend every new years with us!!!! We look foward to see you again, rest assure we will create the experience that you deserve. Luz Madrid W Experience Manager More

 
 
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Additional Information about W Mexico City

Also Known As:
w Mexico City Hotel
w Mexico City Hotel Mexico City
w Hotels Mexico City
W Mexico City
Address: Campos Eliseos 252, Mexico City 11560, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Luxury Hotels in Mexico City
#23 Family Hotels in Mexico City
#25 Business Hotels in Mexico City
Price range (per night): S$236 - 578
Hotel Class:4.5 star (4.5*)
Reservation Options:
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W Mexico City
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