We arrived on Thursday and while we registered, the guy at the front desk was using "TU" , which is like using "YOU" instead of "SIR" to an adult. We called to let the front desk to let them know that we were giving constructive criticism only. They explained that they try to treat all their customers like friends, so... More

This is a well located hotel in a safe area near a shopping mall. Great service. Excellent breakfast. Good appetizers at the lounge at night. Spacious rooms. I would prefer a closed bath tub but its just the concept, so it's ok. Nice drinks from the bar. Good for business meetings too. Free wifi on the lobby. Will stay again.... More

I stayed at the W in Nov/Dec 2012. I have this is one of the trendy and quirky hotels I have ever stayed in. The staff very super helpful and the rooms were mordern and bright. The hammock in the bathroom was a nice touch to chill out and look out over the city. This hotel is well situated in... More

I was a bit suspicious of this hotel. Actually I am suspicious of most W hotels being that I am in my 40's and tend to not totally get the "ultra hip" vibe that W's put out. Also was a bit nervous about many comments on noise from the club downstairs and the patrons. But in the end with a... More

I have stayed in this hotel almost every year for the past 9 years for business and it has always been a pleasure. The staff is Excellent, all of them from the doormen to the front desk to the concierge - excellent (especially Rogelio and Berenice)! They all go out of their way to make sure everything is perfect. Since... More

There is a lot to like about the W Mexico City and it is a good choice for a tourist and also for business. One of the highlights is its location in Mexico's Polanco neighborhood. You are only a few minutes walk to the heart of the Polanco, and some of the excellent restaurants there like Dulce Patria and Dulcnea.... More

I was on a business trip, and after solving a minor problem with my reservation, everything went good. Staff is always there in case you need them. The bar in the living room is perfect to relax after a long day work. Very well located, near Hard Rock Cafe, Mexican Restaurant El Bajio,and plenty of other restaurants around. Pros: Location... More

Another great W hotel, very well located at the heart of the Polanco district; the staff is nice, the rooms are big and super modern, I loved mine! The only thing : the breakfast buffet was...not that good (well, not bad, but could be much, much better).

We have spent two New Year's Eve at this hotel and it is fantastic. Great service at all times. Food is great both at restaurant and room service. It's a romantic hotel. And it's near lots of great restaurants walking distance. I would definitely go back for another new year.