I would like to say that I specifically chose this hotel because of the trip advisor reviews.
The staff and hotel not only met the reviews but exceeded them. The concierge "Ingmar" was outstanding in arranging English Speaking tour guides for private tours and drivers...this makes for an excellent visit. The staff was outstanding, our corner suite on the 17th...
More
I have stayed in several Embassy Suites hotels in the US but this was my first in Mexico City. I was there for 2 nights and had a great time. The hotel is very comfortable, breakfast is above average and the free cocktails are not to be missed.
Location wise it is fine.
More
The service was exceptional. In particular, Rodrigo at the bell desk was extremely helpful and went above and beyond the call of duty, locating tools to help me repair my rolling luggage.
Staff was extremely friendly and rooms were large, clean and comfortable. WiFi service worked well.
The location was just a bit tricky as compared to the variety of...
More
Thank you for your valuable feedback. It is a honor for us to learn that you were positively impressed by our suites, facilities, service and by our staff, particularly by Rodrigo, our bellboy. Our team will be thrilled to know that they made you feel welcome and that you had a memorable experience with us. We are glad to know...
More
I spent 4 nights in this hotel - clean, spacious, has everything you need. Rooms are the high-end of Embassy Suites, very nicely appointed. Welcoming front desk employees. I did not use the gym, but a colleague menitioned it was very good. Room service food quality and speed were pretty good, and they have a Starbucks downstairs. Breakfast is included...
More
Thank you for your preference. We appreciate you have taken the time to share your experience following your stay at Embassy Suites Hotel by Hilton Mexico City – Reforma. We are pleased to hear that our Front Desk staff made you feel welcome and provided a such positive impression since the beginning of your stay. It is also great to...
More
What a find! Nothing to fault on this great hotel with very friedly and helpful staff that has great advice on where to go and what to see.
The location of the hotel is great, safe and in walking distance of all sights.
Rooms were very nice, 100% dark at night and very comfortable beds.
As noted here the breakfast...
More
Thank you for your recent stay and for commending our hotel. We are glad to know that you enjoyed our traditional Complimentary cooked-to-the order breakfast as well as our Manager’s Cocktail, with beverages and hors d’oeuvres served daily in the evenings. It is great to hear you took advantage of our prime location and got to know some of the...
More
Travelling with a two year old around the world is never easy but the Embassy Suites in Reforma made our stop in Mexico City amongst the easiest stops of our trip. Clean, spacious rooms, very comfortable beds and friendly and responsive staff made for a lovely stay. The Manager's Reception at night had a limited range of food however the...
More
We appreciate your positive feedback. It is our pleasure to know that you and your family felt welcome to our AAA Four Diamond, International-style boutique hotel and that your stay was comfortable and pleasant. We thank you for praising our staff. You can rest assured that we will share your recognition words with them and will be very honored to...
More
After doing a week of field work in a remote part of Central Mexico it was a pleasure to stay at this hotel again. We took advantage of the happy hour, the pool and hot tub, and wonderful breakfast to get rejuvenated and ready for our return back to the States. We have stayed here before and will plan to...
More
We sincerely value your preference. It is our pleasure to know that you and your colleagues enjoy a revitalizing experience at our hotel, consistently, during your business trips. We are glad to know that you enjoyed a relaxing stay taking advantage of our facilities, like our pool area and jacuzzi, as well as our offerings like the Complimentary cooked-to-the order...
More
I regulary stay at the Embassy Suites when on business in Mexico City and am very happy to do so. The suites are spacious and quiet considering the location - very central. I find the beds perfect for me but I do prefer a harder bed. Air-con and refrigerator noise can be a little intrusive. Staff are excellent and always...
More
We truly value your loyalty and we are very proud to know that our well-appointed two bedroom suites, our offerings, facilities, location and friendly service met your expectations, once again. We sincerely regret for the inconvenience of the noise in your suite coming from the air conditioning system and the suite refrigerator and will look into this issue along with...
More
We stayed at Embassy Suites because it has a great location; however the star of the stay was the fabulous breakfast! The building is quite new, well planned. Our suite was very spacious and really comfortable. The living room had a great view (look at the picture), and we were advised that the bedroom had no window to the ouside....
More
We sincerely appreciate your business. At Embassy Suites Hotel by Hilton Mexico City - Reforma we strive to provide memorable experiences to our guests and we are pleased to know that you found our staff to be attentive and friendly. It is great to hear you enjoyed the spaciousness, privacy and comfort of our two-bedroom suites, with a magnificent view...
More
Wish you had spa services: Massages, Steam room or sauna.
More
Thank you for your high rating and for your valuable feedback. We have reviewed your comment about providing a spa facility to our guests and will take this into consideration for our future projects. On behalf of the entire team at Embassy Suites by Hilton Mexico City – Reforma, we hope to welcome you back again in a not-too-distant future.
More
397 Reviews
If you own or manage Embassy Suites Mexico City - Reforma, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
81 Reviews
326 Reviews
