Just returned from 3 nights at the Holiday Inn Express WTC and have nothing bad to say about this hotel. The staff was friendly, courteous and communicated well in English and we (Canadian women travelling alone) felt safe and comfortable as soon as we arrived as first time visitors to Mexico City. The room was average, nothing spectacular but definitely...
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I went to Mexico City for business and stayed in this Hotel because is near to WTC, but now I'm thinking go back to Mexico for pleasure and stay again here!
Comfortable rooms with everything that you need, good breakfast, great location near to downtown and many interest places to visit... But the most important of all is the excellent...
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Holliday inn is located right next to WTC Mexico, I just got back from Mexico city and I loved the priceless convenience of not to have to taxi to go back and forth.
All you need is around and public transportation is available at reasonable price.
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Very nice people, and the breakfast isnt bad. Isnt near downtown.
Clean anc confortable rooms.
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I would not recommend this hotel at all. The air conditioner didn't work, after four hours, they agreed to switch room - 12 midnight got into second room, same problem. 3 AM and it is 85 degrees in the room. Finally the second day they fixed but offered no apology, never checked if things were working. We had to call...
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Dear Craig C,
Please do accept my sincerest apologies for the Air Conditioning issue you experienced. We did indeed have a problem with the units that has since been resolved. With the extreme heat we have seen in Mexico City for some time now, I understand the discomfort this caused you. Again, I do apologize and regret that this impacted...
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I have stayed at thet Crowne Plaza WTC and the Holiday Inn Express WTC about 10-15 days each. They are connected by a mutual hall way and on the Crowne Plaza side it is beautiful with a nice little bar, big screen and a coupel nice place to eat. The staff at the Crowne is amazing.,.....Understandbally my company wanted to...
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Hi James S,
I've to let you know that your comments are realy helpful and taken very seriously, in behalf of the whole staff and personally I offer you an apology for not meet your expectations, the situations taht you discribed have a clear explanation.
For instance, the safe situation, we do have safes and are located at front desk....
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I stayed here for one night as I had to do some business at the WTC, so the location for me was important. But what a pleasant surprise this hotel is! Upon arrival, I noticed a very busy front desk, so I was expecting to be in line for more than five minutes; to my surprise I was taken care...
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Hi Pablo_Contreras_R, the whole staff at Holiday Inn Express at WTC are happy to know that you are pleased with our efforts, we are the best choice if you are looking for a bed and breakfast hotel, with everything near by to complete a full service hotel experience, the best natural fresh breakfast, free internet, free local calls, next to...
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Went to my Uncle's 95th. bd. The staff was courteous and accomodating, property very clean. No frills but just what I needed for a 2 niter.
All hotels should strive to fulfill expectations in a uncomplicated, straightforward manner such as this one!
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Hi pwinkler,
First of all, happy birthday to your uncle, in behalf of the whole staff working at Holiday Inn Express at WTC, it's so nice to read your comments, we are working really hard to fulfill your expectations with quality service, great breakfast, and just like you said, no frills, uncomplicated, straightforward manner, we hope to serve you again...
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A great Value Hotel. Holiday Inn Express rates with all the services of the full service Crown Plaza right next door. Great location a block away from Insurgentes one of the main arteries of the city. My only complaint oily french fries.
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Hi jmelhado,
It's great to hear from you, your comments are really helpful, about the fries we work on it, so next time I'm sure you'll love them, and thanks a lot for your other comments, it's one of the great deals, excellent rates, great breakfast, free wifi, free local calls, and the best restaurants inside Crowne Plaza hotel de...
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Good rooms, good room service, good restaurant within walking distance. Very nice mattress on the bed - huge importance.
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Hi Technical Traveler_9,
You are completely right about the mattress, it is one of the best things our hotel is known by, also our commitment with quality service for every guest in the hotel, great breakfast, free internet service, we apreciate your comments, we feel we are getting somewhere every time we read a comment like yours, in behalf of...
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