Sun Palace (Cancun, Mexico): See 2,269 Resort Reviews and 3,147 Photos

Also Known As:: Sun Palace Cancun; Sun Palace Hotel Cancun; Cancun Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico

Phone Number:

Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun

Amenities:

Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#2 Romantic Hotels in Cancun

#6 Top resorts Hotels in Cancun

#6 On the Beach Hotels in Cancun

#7 Luxury Hotels in Cancun

#21 Family Hotels in Cancun

Price range (per night): S$375 - 596

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less

Reservation Options:: TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Caribbean Online Mgt Corp., Booking.com, BookIt.com, MexVax and Tingo so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

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2,269 reviews from our community

See which rooms travellers prefer - 519 traveller tips

aesparkle2002

Contributor

16 reviews

5 hotel reviews

Reviews in 5 cities

7 helpful votes

“Fabulous hotel with wonderful customer service!!”

Reviewed 17 May 2013 NEW

We went here for our honeymoon and absolutely LOVED it!! Everyone was super sweet and always helpful! We had no problems whatsoever with this resort. The food was wonderful, had no problems with it! Did not get sick at all! There was always someone down by the beach who brings your beach chairs out along with a table. Always a... More

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Elizabeth K

Saint Louis, Missouri

Reviewer

4 reviews

4 hotel reviews

Reviews in 4 cities

27 helpful votes

“Most Amazing Vacation”

Went to Sun Palace May 1st thru May 11th, had a conceirge room with an amazing view. So many things to say and please remember that everyone's taste is different-what they find important in a vacation may not be important to you. I will first start by mentioning that this was my 10th trip to Mexico, we have been to... More

Lorena S

sacramento

1 review

“the Chef "CHE" was fantastic during our special dinner”

some of the staff at the sun Palace were super nice and amicable but I am sorry to say that some of the staff at the hotel were rude. The front desk was great, the shop NOT VERY GOOD except for the lady that help us at the shop on last day of our stayed. The Life guard at the... More

Gaurav G

Santa Clara, California

2 reviews

Reviews in 2 cities

2 helpful votes

“Amazing time at Sun palace”

Reviewed 16 May 2013 NEW

We had an awesome experience at Sun palace resort. Very friendly staff and great food 24x7. We had awesome dinner at the beach. Bartender at the lobby bar was very nice. He will make all the drinks that you can think of. Saaraim and Nayeli were great servers at our concierge dinner at the beach. Overall the experience was great... More

Was this review helpful? Yes 2

Thank you for your very kind words. The bartenders at Sun Palace are a very creative bunch. What with all there is to be mixed it never ceases do amaze that they still can invent "new" concotions and apparently quite good ones. It is very pleasing that you found us to provide good service for your money. The most expensive... More

Harold B

“Paradise for Couples”

Reviewed 16 May 2013 NEW via mobile

From the wonderful fragrance of spa, when you enter the lobby, to the large ocean facing rooms, a wonderful experience. Our 6th trip to this service oriented, friendly staff. Excellent food, terrific spa, We had a special time at a 5 course chef dinner with paired wines, where the head chef showed how the meal was prepared. The wines and... More

You noticed the special aroma in the lobby! Thank you. Your feedback is very important. With six trips under your belt the only thing I can hope for is to make all future trips as good, if not better. I don't know if it was with you that I chatted about how some travellers like to seek out different experiences... More

TNBeachPrincess

SETN

3 helpful votes

“Looking for "deja vu"”

We stayed at the Sun Palace a few years back. We will be arriving back at the Sun in a few days. Our first trip to the Sun was as close to perfect as one could ask for. We traveled during the "flu" outbreak, but never worried about it. Although, I am sure the occupancy was down, we were treated... More

I remember that situation very well....our occupancy was down and it was through people such as yourself, who didn't by into the press "hooplah" of the infamous flu which really turned out to be much ado about nothing, that our business is back in full swing today. May will be a very good month, closing at ca. 92 %. I... More

Silcarolina

“O melhor atendimento que já tive!!!”

Reviewed 15 May 2013 NEW via mobile

We went in honey moon and we had a very nice reception with flowers, cold towels and champagne! Them Wendy helped is with the check in and gave us an upgrade (free) for a better room. The room was amazing with ocean view, a balcon and a jaccuzi (u also could hear the sea!!!) Some employees we will never forget:... More

Muito obrigado!! Now, this is a tough nut to crack. One should always respond to reviews in their original language. You use three. What is universal is a happy client. That is a language everyone understands and is happy to receive. Muchísimas gracias por sus bellas palabras. We will look forward to your next visit. Cordialmente, More

womble919191919

London, United Kingdom

3 reviews

3 hotel reviews

Reviews in 3 cities

“Perfecto”

Reviewed 15 May 2013 NEW

What a fantastic place for couples to spend some quality time together. The staff are extremely friendly and the service is top-notch. The beach is gorgeous with sun from 6 a.m-4/5p.m. We upgraded to a beach view room and took full advantage of having room service breakfast looking over the sea views from our balcony. The food was varied and... More

Honeymooners are what we try to make a perfect experience for. And if you are going to fly the time it takes for a transatlantic haul, then we will certainly make sure to make it worth your while to come. Thompson Vacations is one of if not the most reputed travel company in the UK. I was seriously disturbed with... More

Leigh E

Medina, Tennessee, United States

1 helpful vote

“excellent resort, excellent staff, excellent service”

We had a very stress free relaxing comfortable stay! The staff was so friendly and helpful and would get you anything you asked for and more! Beaches are clean, resort was excellent food was great and we felt very safe. Want a short enjoyable beach trip, this is the place to go!

You made the point: Stress free. Mexico is indeed a haven for the United States. We are close and Cancun is, as you write, safe. One thing is for sure: Our beaches are second to none. And our people are friendly and tourist oriented. They know the value of keeping good friends. Best regards, More

jrsimps

lubbock, texas

“Perfect.”

Reviewed 14 May 2013 NEW via mobile

Will certainly return. Food delicious. Staff friendly. Laid back. Fun activities. Nice beach. Take the bus for a dollar to go shop. All of the palace resorts are amazing and you will not be disappointed by any of the them.

Short and to the point. Thank you sincerely for your kind words. Best regards, More

1-10 of 2,269 reviews

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Sun Palace

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