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The Royal Sands

4.0 of 5
Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
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The Royal Sands
Ranked #20 of 172 hotels in Cancun
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1,053 reviews from our community

Traveller rating
    717
    213
    79
    31
    13
See reviews for
Families
385
 
Couples
314
 
Solo
19
 
Business
4
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Auburn, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 May 2013 NEW

We love the Royal Sands in Cancun! It is a beautiful destination spot, with the beautiful aqua blue water and the white sand beaches! We enjoyed staying at the hotel because the rooms are lovely and the grounds and areas of the hotel are so clean. The restaurants included in the all inclusive package are wonderful! We didn't take advantage... More

Was this review helpful? Yes 1
Cristóbal G, Community Manager at The Royal Sands, responded to this review
22 May 2013

Dear Guest, Thank you for taking time to post about our resort. We appreciate your kind words and sincerely hope you enjoyed the rest of your stay in Cancun. We are already looking forward to welcome you back to the Mexican Caribbean. Warm Regards. More

Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW via mobile

We have been going to this resort for 6 years and while the location and the oceanfront view hasn't changed the amenities and service have gone so far downhill it was a chore to stay there. The linens are so thin I thought I was at Motel 6. We used to enjoy "steak night" but since they have gone all-inclusive... More

Was this review helpful? Yes 3
Spring, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 16 May 2013 NEW

We split a week of our timeshare and traded for the Royal Sands and only stayed 3 nights,it was nice everything is so clean,employees are very nice. We wanted a quick get away just to hang and relax which we did we spent our time at the pool in phase 2 because its much more laid back. Was disappointed with... More

Was this review helpful? Yes 2
Washington, District of Columbia, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 16 May 2013 NEW

I was here about 2 and a half year ago with a friend of mine before all of the "changes" took place and I had a wonderful time. That visit, we were actually able to USE the kitchen b/c there were no "all inclusive packages". Now with the packages, the kitchen is a moot part of this villa. Never understood... More

Was this review helpful? Yes 3
Georgia I95 @ I16
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 13 May 2013

Glad to be back first of all. The flight in was flawless. All ten of us were able to make the flight and arrive in Cancun without a problem. This year I decided to use USA Airport Transfers to get 12 people to the resort. Two more family members from D.C. joined us at the terminal. The two vans were... More

Was this review helpful? Yes 5
New York City, New York
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 13 May 2013

My family and I visited the Royal Sands May 3rd thru the 10th. We exchanged our time share for a week here. From the front desk staff to the maid service, everyone was very professional, friendly and helpful. Our concierge for the week, Melly was extremely helpful in making dinner reservations and helping us plan our week. She did ask... More

Was this review helpful? Yes 1
See 2 more reviews by misslala24 for Cancun
Chicago, Illinois
1 review
5 of 5 stars Reviewed 13 May 2013

Its a great resort and for the most part the staff is attentive and curteous. However, I am a Resort member since 2000.I speak spanish and find that when I do I don't get the same royal treatment as when I pretend to only speak in English. It shouldn't be like that, but there were exceptional staff like Rafael at... More

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virginia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 13 May 2013

Just returned from a five night stay at the Royal Sands. It was excellent!! The resort is beautiful and very clean. Good maid service, We had the All Inclusive package and had some really good food in all the included restaurants. Captains Cove was very nice, great dinner and a beautiful setting on the Lagoon side. Also enjoyed Pancho and... More

Was this review helpful? Yes 1
Milwaukee, Wisconsin
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 12 May 2013

As other reviewers have said, most of the the staff is exceptional, resort in a good location, beach great. We did have to go to the pool early in order to secure a nice spot with an umbrella. HERE is what happened to me though: TWO times I went down to the pool area @ around 8 am. There was... More

Was this review helpful? Yes 2
Union City, New Jersey
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 11 May 2013

We went as part of a time share exchange that was a gift for our honeymoon. It was a beautiful resort and the staff was wonderful and so helpful. This was a total luxury getaway vacation and it was wonderful to escape the dreary wintery NYC area to spend a week in sunny Cancun. We had some drizzly weather the... More

Was this review helpful? Yes
See 2 more reviews by Melissa H for Cancun
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Additional Information about The Royal Sands

Also Known As:
The Royal Sands Hotel Cancun
The Royal Sands Hotel
Royal Sands Cancun
Royal Sands
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Cancun Royal Sands
Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Fitness Centre Free High-Speed Internet Free Parking Children Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotels in Cancun
#15 Top resorts Hotels in Cancun
#16 Luxury Hotels in Cancun
#18 On the Beach Hotels in Cancun
#33 Romantic Hotels in Cancun
Price range (per night): S$304 - 474
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The jewel in the crown of the Royal Resorts Cancún collection, The Royal Sands has a truly regal beachfront setting, five-star amenities and everything you need for Royal Relaxation. The architectural design of this beachfront resort means that all 340 villas have ocean views with breathtaking vistas of picture-perfect white sands and the turquoise waters of the Caribbean. The Royal Sands is located a stone's throw from Kukulcan Plaza shopping mall and a short walk from La Isla Shopping Village.Leave your cares behind as you indulge in some Spa time. Take the plunge and enjoy Cancun's water sports, The Royal Sands Marina is opposite the resort on the shores of the lagoon. Relax poolside, play tennis and enjoy a tempting array of dining choices, theme nights and live entertainment with something different every night of the week. ... more   less 
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The Royal Sands
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