The Beach was great, Hotel was clean and good for the price. Had room 8401 and the view was amazing...could see the entire beach! Close to everything. Service was terrible..the staff barely speaks any English, don't know the location to anything (restaurants, clubs, etc...) very frustrating!! Couldn't make a call from my room and asked the staff to place a... More

Our stay at hotel Grand Avalon Cancun was TERRIBLE. We made the reservation thorough Expedia Mexico and the photographs shown of the hotel are REALLY DECEIVING. When we booked our Triple Room for 4 nights for our stay in Cancun, checking in on 28-04-12 and checking out on 02-05-12 we never ever imagined we were going to have a sour... More

Is a ok-hotel. Instalations are clean, when we arrived to the room we ask for new sheets... they didn`t seem that clean. Amenities are not that good, bring yours. Staff was welcoming :) Our room 3003 had 2 beds, it's ok for a family of 4. We had a little fridge :) So if you are leaving early to Xcaret... More

Although the staff was not very welcoming (low energy level), our stay was very satisfactory. Our room 6101 was huge, had a private bedroom and bath, and could have slept 6 people. It had more than a partial view of the ocean, pool and bar. The lobby is extremely big and comfortable. It was a jewel among those grandiose hotels... More

I stayed in this hotel around 2005 on my first trip to Cancun. For our first time there, it was amazing. The Avalon is beautiful, the room was amazing (but the bed was hard, like every bed in Mexico), the location is good, the view from the balcony was great, the BREAKFAST BUFFET WAS TO DIE FOR!!!!!! The down side... More

We just got back from Cancun today and stayed at the Avalon Grand. This was our third trip to Cancun and are used to staying at one of the Riu resorts. We chose the Avalon Grand as it was reasonably price and didn't feel we wanted to do the all inclusive experience. The aesthetics of the hotel from the outside... More

A girlfriend and I stayed here for two days while waiting to join up with another friend. We got this hotel through Hotels.com and for $87 a night I thought it was great. Be prepared that there is no elevator and the stairs wind upwards so you can get quite dizzy. The room was big, 1 kingsize bed and one... More

We were on our way to Cozumel but had to stay one night in Cancun and booked this based on location and price. The staff were very nice and even though our reservation details weren't to hand they still gave us a room and even upgraded us to a very big sea view room. They really do everything they can... More

We chose the avalon grand for our vacation and while I understood it was not all inclusive I thought when told it had a coffee maker in the room I never dreamed for over $80 usd per night I would have to pay daily if I wanted coffee. I understand bottled water most hotels do that but to charge for... More