Just returned from a 2wk hol at this hotel. We travelled as a couple in our 40s. What can I say, this hotel is fantastic. The staff cannot do enough for you, the rooms are clean and have everything you need. we were in room 3025 and you could hear a bit of noise from laundry but nothing to complain... More

Do not listen to the lady in the previous post, my wife and I convinced 55 people to join us at the Barcelo Tucancun for our wedding. To start with, the property is amazing, if you can afford upgrade to the beachfront villas, they are incredible. The food was amazing, not one complaint from all 55 people. This is our... More

From our first arrival, the staff was most helpful, at check-in Miss Luna was most helpful, upgraded our room to an ocean view and lagoon view with two patio sliders. Room was very quiet, nice bathroom, all the property was very spotless. Everyone was helpful and friendly. The food was by far better than I expected,the evening shows were very... More

I went alone for one week, and when I got to the hotel I was surprised with the hotel, it is an outdated hotel, one of the elevators did work most of the times. I was also surprised that most of the ocean view rooms don't even have a balcony. The pictures in their web site don't reflect the reality... More

Hotel is fantastic maid service everyday drinks topped up every day staff brilliant very nice with us that includes the mexican mafia in the buffet restaraunt they were brilliant.Food by the way was spot on couldnt fault it unless your very picky like some on here the room was very good bed was huge and clean as a whistle .Very... More

Just came back from the Barcelo Tucancun yesterday morning. Dont know where to start???? Went on holiday for 2 weeks with my friend. I had read a lot of reviews on tripadvisor regarding the hotel before we had left and was a bit concerned with some of the reviews. Went with an open mind as i know it is impossible... More

Loved this hotel. Great rooms (clean, good size, cleaned, new, modern), lovely pools. Clean. Good staff and reps. Great Food! Cancun is a party environment so don't go there if that isn't what you want! Beautiful beach too. Would recommend. Great hotel. More

The first time we went to Cancun, we stayed at this hotel. It might not be the nicest one, but it is decent, their beach is beautiful, their food is ok, but their service was what really made us fall in love with this place. Everyone from the cleaning lady to the managers were outstanding, they made us feel at... More

Me and my girlfriends went there this week for our bachelorette party and even when we had a blast because Cancun is incredibly beautiful, the hotel and their crew almost ruin it. They were extremely rude to us from the very beginning, the service was super slow, they couldn't resolved anything or fixed anything, plus, their lack of courtesy was... More