We have recently returned from two weeks at the Ocean Spa, we had a great time and the staff were excellent, I must mention Yuri from Concierge, Samuel, Enrique & Santos who worked mainly in the outside area, they were brilliant and kept us well fed and watered. We will be returning in a couple of years and hope we... More

I recently stayed at Ocean Spa Hotel with my boyfriend for 6 days/5 nights, and honestly after reading all the horrible reviews was quite worried. In the back of mind I was expecting the possible need to book a new hotel once we arrived. HOWEVER, I quickly realized the reviews I read differed greatly from our experience. Don't get me... More

My first time Cancun and will not be my last, the hotel is an older one, but the best staff in Mexico work here and more than make up for it. Yuri A. at the bars =awesome drinks,special staff to keep you fully entertained are Donaciano, Alberto, Jose, Santiago, Kendor, Lucia and Yuri at concierge has all the answers for... More

small hotel has a core group of front end, bar and restaurant staff that make you feel like you are part of "the family." Of particular note was Hector, at the front desk, Yuri, at the bar, Jessica and Lucia as the hostess in the restaurant, Leonardo, Pascual, Luis, Roberto, and Alberto as wait staff. The padded beach chairs were... More

It was mine and my best friend and sisters first time in Mexico, We loved the staff except for the receptionist Wendy, Shes a rude unprofessional person a staright up b****! But on another note, We love love love Yuri, he is by far the best bartender there We so recommend him to anyone. We were treated so nicely by... More

Thank you all the staff our stay was very good at your hotel. Friendliest people in the world, attentive, courteous, respectful. Love the food, never the same menu, thank you chef Javier, Roberto, Kendor Kil Koh, Pascual, Arcadio, Dany Lucy, Jess Excellent service!!! Very clean.For sure we will be back More

We booked our stay through RTA Vacations for April 23-27th of 2012...When we got to the airport and tried to get our ride to the hotel it took 2 times of talking to him to get him to see us on the list. So then when we get to the hotel we are shuttled off to talk to the concierge... More

I had read many of the reviews on line and some were good and some were bad so i was not too sure what to expect. I really liked the people working there. They were friendly and helpful. My room was fine and clean. I loved to sit out on the balcony and watch the world go by. Their is... More

I liked this place. The staff was excellent, rooms were always cleaned. Yuri will keep your glass full while you are on the beach. If you are into going out to clubs Benni will take care of you. There are Jet ski tours right out on the beach and to the left I defiantly recommend doing that. All in all... More