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All 173 Cancun hotels

Royal Solaris Cancun

Boulevard Kukulcan Km 20.5 | Hotel Zone Cancun Q Roo Mexico 77500, Cancun 77500, Mexico
Hotel amenities
Royal Solaris Cancun
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70%
Ranked #59 of 173 hotels in Cancun
Most recent review
4 of 5 stars Reviewed 16 June 2013
Chad H Copperas Cove, Texas, United States
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981 reviews from our community

Traveller rating
    313
    343
    183
    76
    66
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Families
367
 
Couples
322
 
Solo
9
 
Business
5
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Copperas Cove, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 16 June 2013 NEW

This was a very beautiful hotel for what we paid. The food was great and different every night. We had our choices of 3 different restaurants everyday for dinner. The breakfast always had fresh juicy fruit along with omelets and waffles. The staff was always very courteous and helpful. We had Sebastian as our guest representative who always would find... More

Was this review helpful? Yes 1
New York City, New York
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 14 June 2013 NEW

This is definitely not a luxury resort but for the price it cannot be beat. The service was above average and the staff really make this place outstanding. They are constantly cleaning, everything, everywhere. Very helpful and always trying their best to make sure everyone was entertained.which was very important since we were traveling with two 20 year olds. The... More

Was this review helpful? Yes 2
mahomet, IL
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 12 June 2013 via mobile

So it is Wed and the resort is having free Wifi Fromm 11-2 so we can update our Facebook accounts. Normal fee is $15 day per device. They do have a room next to checkIn/reception that has 2 terminals for use. The catch? You have to purchase time at the front desk and it is 50 pesos for 10-15 minutes.... More

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 8 June 2013 via mobile

It would not have been a good holiday if Manuel, Julio, Paloma and Hana weren't there. In fact I would like to thank all of the staff as we all had a fantastic holiday. Big thank you also to Daniella and Gabriella from the lobby bar. Can't wait to go back . From the Harlem shake squad. England

Was this review helpful? Yes 2
Mountain View, California
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 June 2013

I went with a friend and the check-in was easy and quick, the room was super-duper clean and we had excellent view (8th floor). All staff is there to help you or make you feel welcome. There customer service is EXCELLENT! I felt the bartenders at the pool we're way friendlier than the ones in the lobby. Pool Bar closes... More

Was this review helpful? Yes 4
Atlanta, GA
1 review
3 of 5 stars Reviewed 3 June 2013

We stayed in Royal Solaris for 6 nights in May. The Hotel is little outdated, but clean. Due to weather condition we had to stay inside of the hotel during day times and it was really boring. One of the reasons we decided to stay in this hotel is kids club. We had 18 months old daughter with us and... More

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New York
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 June 2013

My Husband and I just returned home from a 1 week stay at Royal Solaris....We had a fantastic time!! The entertainment staff were wonderful!! Fernanda, Hana, and Manuel were our favorite!! The nightly shows were so great!! The drinks were ok....The food in the buffet for lunch and dinner were not the best....The breakfast buffet was good....Fresh omelets and waffles... More

Was this review helpful? Yes 2
Solaris H, Social Media Manager at Royal Solaris Cancun, responded to this review
7 June 2013

Thank you for your comments, we are happy to know you had a fantastic time with us ! Thank you for pointing out how great our staff is specially: Fernanda, Hanna, Rosa and Manuel. We are glad you enjoyed our shows and that your anniversary was as you expected. We hope to see you back in a near future !... More

Tualatin, Oregon
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 31 May 2013

It's hard to have a bad time in Cancun when the beaches are beautiful and the sun is shining. I have been 5 years now and stayed at a different all-inclusive each time. This one fell to the bottom of the list, unfortunately, because the hotel needs repairs and the food was pretty bad. It didn't ruin our experience at... More

Was this review helpful? Yes 1
See 2 more reviews by osuaphi8256 for Cancun
Solaris H, Social Media Manager at Royal Solaris Cancun, responded to this review
6 June 2013

Thank you for taking the time to leave this review. We are sorry about the disconfort experienced during your stay with us. We are improving our services in the variety and quality of the menus. We hope to get the chance to see you again in a near future, so you can experience our improvements. Best regards, Hoteles Solaris de... More

Atlanta, Georgia
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 30 May 2013

Stayed here for 6 nights in late April and we were happy with our stay. The rooms yes are a bit outdated, but our room was always clean, we were on the 5th floor and had a good ocean view. There are two options for dinner, the one restaurant has a different theme dinner each evening, and we liked that,... More

Was this review helpful? Yes 3
Solaris H, Social Media Manager at Royal Solaris Cancun, responded to this review
6 June 2013

We are glad you were happy during your stay ! thank you for your comments they are very important to us. We hope to see you again in a near future ! Best regards, Hoteles Solaris de México ^T More

Cincinnati, Ohio, United States
1 review
1 of 5 stars Reviewed 28 May 2013

Royal Solaris had the worst buffet food I've ever had in Cancun. My fiancée was sick for a week after we came home. Most of the staff was friendly but one of them helped themselves to all the cash ($325) that we neglected to lock in the safe before we went to the pool on our last day. That was... More

Was this review helpful? Yes
Solaris H, Social Media Manager at Royal Solaris Cancun, responded to this review
12 June 2013

We are sorry about the inconvenieces encountered during your stay with us. We proceeded to make a deep investigation and we cannot asseverate that our staff was involved, as we mentioned in the last email we sent you. Thank you for letting us know your opinion about our resort. We apologize again for the disconfort this may have caused you.... More

 
 
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Additional Information about Royal Solaris Cancun

Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Cancun Hotel
Royal Solaris
Royal Solaris Caribe
Solaris Resort Cancun
Cancun Royal Solaris
Royal Solaris Cancun Mexico
Royal Solaris Hotel
Address: Boulevard Kukulcan Km 20.5 | Hotel Zone Cancun Q Roo Mexico 77500, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free Parking Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Top resorts Hotels in Cancun
#42 Family Hotels in Cancun
#47 On the Beach Hotels in Cancun
#50 Romantic Hotels in Cancun
Price range (per night): S$161 - 366
Official Description (provided by the hotel):
The hotel's VIKS Club offers a 6,324-square-foot recreation area for children. Supervised activities include video games, arts and crafts, and painting lessons. The mini water park features The Arch, a themed aquatic area with elephants, gorillas, zebras, rhinoceroses, hippopotamuses, giraffes, and a children's pool and three waterslides. The club is open morning until early evening in the winter, and morning until evening in the summer.Daily adult activities include pool aerobics, bingo, contests, fashion shows, cooking lessons, and athletic competitions. Nightly entertainment shows such as Mexican night and Latino night are produced by the resort's activities/entertainment staff in an air-conditioned theater. After-dark activities also include complimentary one-way transportation to the nightlife area of Cancún.A 300-square-meter health-and-beauty spa features separate steam rooms for men and women. Spa services include massage, body wraps and scrubs, hydrotherapy, and facials. Waxing and hair/nail care are provided by the beauty salon. Open-air massage and hair braiding are offered as well. (Surcharge for all spa treatments, beauty services, and hair braiding.)An air-conditioned, fitness center with mirrored walls contains cardio and weight machines as well as free weights. Within the resort are jewelry, clothing and gift/sundries shops. The resort purifies its water. ... more   less 
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Royal Solaris Cancun
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