I enjoyed our stay at our little resort. The food at the one fine dining restaurant there was excellent. I recommend the parmesan pie app, mmmmgood! The buffet food was also good. I want to thank Gonzalez from the buffet for coming to our rescue and crawling under a bridge to retrieve our belongings that were stolen and then dumped.... More

We stayed feom april 20 to the 27. We didn't leave the hotel during the nigth because the service of bar tenders Cristian, Ruben and Raul was spectacular. We enjoyed talking to other Guests. The hotel is very cousy and they make feel like a King and Queen. Food is excellent. We will be back. Cancun is very pretty. Rooms... More

Five girls came with myself to the Sunset Lagoon looking for a relaxing yet fun vacation. We fit everything into our schedule from relaxing on the beach, enjoying good meals, scuba diving, parasailing, and days/nights out in the city. Everything each of us wanted to do was made possible with assistance. The resort staff was exceptional, most notably Alexander Perez,... More

Our package included being picked up at the airport. We waited for almost half an hour before the person came for us. We had a "regular room". We had to climb up 36 steps to get to it! At 71 not as easy as when I was 31! We were moved on the 2nd day to a room that was... More

Very nice, quiet, clean and well run resort. The staff was very friendly and helpful, especially Jose Luis and Carlos Ortega at the front desk, and we really enjoyed Sergio, Alejandro, Rudy and Eunice at the dining room. We loved the water taxi to the Sunset Royal. The kids had a blast learning how to Fly Board and the instructors... More

Until recently known as Sunset Lagoon, my family and I have visited this resort or one of its affiliates since 1994. We continue to return because of the quiet lagoon setting, but mostly the friendly care and courteous interest we receive there. It is a short trip by boat or van from this resort to Royal Sunset Resort oceanside for... More

Resort has great amenities and rooms, but the feature that really made our trip so wonderful was the service, Everyone was so willing to help us with anything we needed. All of the staff loved on our little girl the whole trip and always made sure we had everything we needed for her. Alejandro made sure to serve us each... More

Alexander was a great promoter of events that they have going on every day at the resort. Great food and entertainments daily. Free transportation to sister resorts made it convienant. Kitchen it in room helped save money. But they also had an all inclusive with pretty good food.

We just recently had a family vacation, (8 of us). We were so happy to see some of the staff that remembered us ( our second trip) like the recreation guys, (Alexandar, David, and Ivan).These guys showed us again why we love it here with their exceptional service and fun. The bartenders were also really great, Raul was awsome in... More