We recently returned from a two-week stay at the Lagoon. It was wonderful. The staff was great, service and food were excellent. Everything was top-notch until our last 12 hours. After a sort shopping excursion on our last day we returned to our room to find that we had been robbed. The thief got a gold wedding band, cash and... More

My boyfriend and I were going to stay at the Laguna Ocean Spa and Hotel but when we arrived, we were taken to the Sunset Lagoon (without any previous communication) and told this was an "upgrade". Think again!!! The front desk staff are rude, extremely unhelpful and make you feel like you are disturbing them when you ask any questions.... More

Really enjoyed the accommodations. Read a lot of negative reviews about the front desk staff. They were pleseant and helpful, never had a problem. The concierge folks were great and only mentioned the timeshare tour one time. We said no, and that was the end of it. The room was great, two bedroom, 3 full baths. Both bedrooms had in... More

I stayed here as an upgrade to a trip I had originally booked through Premier Vacations for the Laguna Suites Golf and Spa. I received a phone call telling me about the upgrade, it turns out they had overbooked the other hotel and moved us to this one, which was a little more exclusive. I'm so glad they did! The... More

This resort is nowhere near a 4 or 5 star. It’s more like a 2 or 3 star. 1) The staff is very rude and acts like they are entitled to tips and don’t have to give good service. They smile to you in English and then talk in Spanish behind your back. 2) The boiler went out for about... More

One thing I can say is that this review is well overdue. I travelled to Cancun with my homeboy on the first week of October 2010. He wanted to do an away trip for his late birthday and Cancun is the hot spot. The only thing was that we were a few months to late (LOL). At the time we... More

This resort claims to be 5 stars! Hah!!! It deserves no more than 3, and that is being generous. 1)Our air conditioner broke the 1st day, we had to spend 2 nights in a hot bedroom before they could find us a new room. When they finally moved us, the coffee maker did not work and we had to ask... More

We had a terrific time. The food was fabulous, the room beautiful,and all the resort amenities top notch. The timeshare presentation, however, on our first day there, was VERY high pressure. Instead of 90 minutes, we were there for 4 hours. Each time we said no, they brought in someone new to pressure us. It wasn't pretty by the end.... More

The facilities are good, the good if good with lots of choice and always fresh - even on the buffet which is very flexible. Restaurant and bar staff are excellent and couldn't be more helpful. The lobby staff are very unhelpful, only answering questions and not volunteering any useful information. The room staff clean the rooms well but dirty plates... More