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All 171 Cancun hotels

Krystal Cancun

3.5 of 5
Paseo Kukulcan, Cancun 77500, Mexico
Hotel amenities
Krystal Cancun
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Ranked #81 of 171 hotels in Cancun
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965 reviews from our community

Traveller rating
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Families
219
 
Couples
359
 
Solo
34
 
Business
37
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Walnut, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 21 May 2013 NEW

We had the best time here.We stayed at a timeshare room and we fell in love with Krystal Cancun!The staff was so friendly and welcoming that we felt right at home.Our room was clean and the bed could not have been more comfortable.The location of the hotel is perfect and we were glad to walk everywhere and feel safe.The hotel... More

Was this review helpful? Yes 1

Review collected in partnership with this hotel

Boston, Massachusetts
1 review
4 of 5 stars Reviewed 20 May 2013 NEW

I checked into the hotel very late ion a thursday night and after a long day of travel was met with a complimentary drink... warm but good. The main lobby was gorgeous as in the pics and the room in TOWER A was great.. I had to request face cloths daily because there were none when we arrived in the... More

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Houston, Texas
1 review
5 of 5 stars Reviewed 19 May 2013 NEW

I just returned from "my home away from home", which is the Krystal in Cancun. The hotel may not be the newest and most modern, but you cannot find a better location and more friendly staff anywhere else. I know so many of the employees, from the janitor (Juan Carlos) to the General Mgr. (Senor Luis Medina). Everybody does their... More

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Curtice, Ohio, United States
1 review
5 of 5 stars Reviewed 17 May 2013

Mauricio was aún exceptionally good activista director ! The service has bien excelente! Water And beach beatifico! The room was very clean And the maids día their Job very well. Food is diferentes, but delicious. All the staff have been very nice And helpfull. Walking distance to all the shops was perfect, And Starbucks was a plus :). Loved how... More

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Oregon
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 17 May 2013

We purchased the romantic package, not all inclusive, but with the breakfast buffet and cake and champagne. We stayed in the newer building, and the room was lovely, and clean. We could barely communicate with the front desk clerk, and if he told us that OUR free breakfast was on the 8th floor, NOT the main restaurant, we didn't comprehend... More

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Arlington, Virginia, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 16 May 2013

My husband and I had never been to Cancun so when I saw a good all-inclusive deal on LivingSocial I thought it would be a fun, quick, cheap getaway for our first anniversary. We came to quickly realize that some deals are too good to be true. We were disappointed when it took 4 trips to the front desk before... More

Was this review helpful? Yes 5
Paris A, Manager at Krystal Cancun, responded to this review
23 May 2013

Thank you very much for writing a review. I am sorry for have not succeded your expectations. I have checked this theme and unfortunately the front desk agent assigned you a room that was not for guests use. We have already took action of this issue. Please let me assist you for any information. Sincerely, Lvpaguilar@krystal-hotels.com More

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Michigan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 16 May 2013

We bought a Groupon for this hotel and after reading some of the reviews I was nervous but the hotel turned out to be great! If you are not a hotel snob, then this is a perfect resort! We stayed in a club room on the 3rd floor. The rooms were clean and comfortable and the views and balcony were... More

Was this review helpful? Yes 1
Paris A, Manager at Krystal Cancun, responded to this review
17 May 2013

thank you for taking the time to write down a review from us. Afet reading your opinion we can see youliked the services we have in the hotel. It was an honor being part of your recent holidays in Mexico. I kindly appreciate your preference. I will check with the room division manager why we don't have the mirror you... More

Palmdale, California, United States
1 review
5 of 5 stars Reviewed 13 May 2013

we got a great deal we didnt buy the timeshare vacation deal. we spent 5 days there what a wonderful time i had the food was great the staff was super super great a very special thanks to Cecilia and Christain the bar teneders in the lobby keep up the good work and also to the waiter Jorge what a... More

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Paris A, Manager at Krystal Cancun, responded to this review
17 May 2013

Very brief and amazing comments. Gracias for visiting our country... We are glad to read reviews like this one. Krystal Cancun it's waiting for you! =) More

Montreal, Canada
1 review
5 of 5 stars Reviewed 13 May 2013

Me and my friend went to Krystal Hotel Cancun and went out every night to every single club, and had so much FUN. We are both 21 and had the time of our life. Staff at the hotel is friendly, Paris (manager) fixed our booking problem perfectly and Mauricio (selling tickets at night for club) was such a good person.... More

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Paris A, Manager at Krystal Cancun, responded to this review
17 May 2013

Merci beaucoup! I remeber your stayed with us. Thank you for choosing us. We are glad to see this kind of reviews. it is nice to see you liked the hotel and knowing we are doing a good job satisfying our guests needs. Hope you can come back next year! More

Mexico City, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 13 May 2013

I chose this hotel because of its amazing location and I wasn't disappointed at all. The beach is amazing and I was very pleased to find out the palapas on the beach were included. If you want to club this place is just steps away from all the buzz. Noise could be a huge problem if you go during springbreak.... More

Was this review helpful? Yes
Paris A, Manager at Krystal Cancun, responded to this review
17 May 2013

Thank you for posting this review. I am deeply sorry if any member of our staff gave you a bad service. All the memebers from our staff know they can't ask for tips. If you remember the name of the person. Please let me know to prevent from happening again. We have regular juices from boxes and bottles (artificials) like... More

 
 
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Additional Information about Krystal Cancun

Also Known As:
Krystal Cancun Hotel Cancun
Nh Krystal Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Nh Krystal
Krystal Hotel Cancun
Nh Krystal Hotel Cancun
Address: Paseo Kukulcan, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#49 Romantic Hotels in Cancun
#58 On the Beach Hotels in Cancun
Price range (per night): S$129 - 327
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun — the heart of the activities and entertainment district of Cancun — yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel’s panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation.Our resort’s stunning rooms and suites have been designed for every kind of traveler in mind, from our Family Rooms, which provides more space, to our ocean view guest rooms, to our Suites — including the Master and Presidential Suites which have their own private pools!We’ll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event.When it’s time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 
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