I made my reservation fron April 4 to April 8. First of all, they charge me the first night $ 225 dollars plus taxes. for a FULL OCEAN VIEW ROOM. The day I arrived, I was the only one in the front desk so I thought it was going to be fast... but no..... A man called Rodrigo was the...
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Dear guests:
Thank you very much for your kind comments regarding your stay. We sincerely apologize any inconvenience suffered during your stay.
We have shared your message with our Exco and Heads of departments, and your comments will be the focus of their immediate concern and attention. We certainly hope this does not serve to diminish your favorable regard of...
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We stayed at the Hyatt the in the middle of March and fortunetly we missed the spring break crowd. The hotel was very very beautiful, as you come in the doors you are greated w/ the most beautiful view of the ocean you can ever see. The rooms are basic, attractive and clean. The staff is very nice and accomodating....
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Dear guests:
Thank you very much for your kind comments and suggestions; we are truly worried for the incidents occurred, especially with your meals/dinner. We assure you everything will be discussed with our ExCo but more particularly with our Director of F&B and Executive Chef and will be the focus of their immediate concern and attention. That fact notwithstanding, please...
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We just went there with my family (parents, sister and kids, in laws). The room was good, clean, comfortable and fairly standard, not many frills, though. The time we were there (spring break), while there was a good quantity of people, there weren't many kids, or big groups of college kids, both of those were in reasonable amounts as make...
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Dear guests:
Thank you very much for your kind comments regarding your recent stay; we are very happy to learn you and your family had a good time and enjoyed the beach and premises; as to the staff you kindly mentioned, rest assured they were commended for their efforts.
We certainly hope this will be the first of many happy...
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We stayed at the Hyatt in March 2012, overall I'd say we were disappointed with the rooms they seemed very basic for a 4-star and the service at reception wasn't great. However the rooms are clean and they had enough space for 3 women sharing a room - though the lighting in the rooms were poor which was rather annoying...
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Dear guests:
Thank you very much for your comments and suggestions; we have discussed them with our Maintenance and Rooms Departments for their immediate concern and attention.
That fact notwithstanding, please accept our sincere apologies for any inconvenience; hopefully, you will give us another opportunity to better serve you in the future.
Cordially,
Blanca I. Meza
Executive Secretary to General...
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My husband and I visited the Hyatt Regency again February 29, 2012 through March 5, 2012. This year we used our Hyatt Gold Passport points to upgrade to a Regency Suite. Prior to our arrival I e-mailed concierge to request a specific room I previously viewed on YouTube. Upon arrival, we were immediately escorted to the Regency Club for a...
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Reviewed 17 February 2011
Dear guests:
Thank you so much for your kind comments regarding your recent stay; it is always nice to learn our services were appreciated, specially from repeat guests as yourselves.
Should you visit this part of the Mexican Caribbean, do let us know! we will be happy to host you again.
Cordially,
Blanca I. Meza
Executive Secretary to General Manager
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OK lets start. This Hotel is not ALL Inclusive, but its really nice. There are tons of affordable restaurants around. The beach is small but nice. inside the lobby it is pretty hot so bring a little wet towel. Other then thats is really nice modern and afforadable. Have Fun
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Dear guests:
Thank you so much for your kind comments regarding your stay.
We are very happy to learn your holidays were nice and our services were appreciated. We also hope you will come to this part of our Mexican Caribbean sometime soon in the near future.
Cordially,
Blanca I. Meza
Executive Assistant to General Manager
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My husband and I stayed at this hotel for one night before we checked into our resort. I was very beautiful with great service from the check in counter to the bellhops.
Our room had and incredible ocean view (actually you could call it ocean front) comfortable beds, lots of fluffy white towels and complementary coffee and water.
The lobby...
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Dear guests:
Thank you so much for your kind comments regarding your stay. First of all, we would like you to accept our sincere apologies for the inconveniece you experienced; second, we would like you to know that your comments were discussed with our ExCo and staff.
We hope this will not diminish your regard for our hotel, and hope...
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Hyatt Regency surprised us during our week-long stay in Cancun. We stay at the Regency Club level and it is highly recommended - the breakfast alone is worth it! The room on the 11th floor was nice and we received 3 visits a day by housekeeping. The palapa we used daily on the beach was a life -saver (I am...
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Dear guests:
Thank you so much for your kind comments regarding your recent stay with us; we are very happy to learn your holidays were exactly what you were looking for: fun and relaxing! rest assured the staff you mentioned were commended for their efforts.
We really hope this was the first of many happy returns!
Cordially,
Blanca I. Meza...
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We booked our first vacation sans children at the Hyatt Regency Cancun because we had enough points for 4 free nights. We stayed in an ocean room king on the 8th floor. The bedding and bathroom were adequate and clean--which was about our only requirement since we were only there to sleep.
The beach and outdoor area, pools, etc. were...
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Dear guests:
Thank you so much for your kind comments and suggestions, we really appreciate them; rest assured these were informed and discussed with the ExCo for their attention.
We thank you for your patronage, and hopefully you will visit us again sometime soon.
Cordially,
Blanca I. Meza
Executive Secretary to General Manager
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Stayed over Valentine's week for free with Hyatt Gold points. The hotel is nice, fairly modern for it's age and clean. There is a minor order in the rooms at times but it appeared to come from the air conditioning. It was our first time in the hotel zone versus Playa Del Carmen. It was nice to go to restaurants...
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Dear guests:
Thank you so much for your kind comments; we are happy to learn you had a good time, and hopefully you will give us another opportunity in the future.
Cordially,
Blanca I. Meza
Executive Secretary to General Manager
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